JOIN OUR TEAM
As a Head of Operations Technology , you will own the product and technology behind Westwing’s operational backbone, including order management, warehouse management, and customer care across 20+ European markets. Having recently completed a major migration of our order and warehouse management systems to modern SaaS platforms, Fluent OMS and Reflex WMS, we are now building the next generation of scalable, automated operations on top of that foundation. As the accountable leader for this landscape, you will combine product ownership with engineering leadership, managing a team of engineers and product managers, setting the roadmap, and ensuring our systems perform reliably at peak and scale efficiently as we grow. In this high-impact role, you will act as an AI-native leader who views AI as the default way to build, run, and elevate operational processes across the business. This position is permanent and based in Munich .
WHAT YOU'LL DO
Own the end-to-end product and technology strategy for our operations platform, covering Fluent OMS, Reflex WMS, Zendesk, and the in-house tools and integrations connecting them to our storefront, ERP, and carrier landscape
Lead and grow a cross-functional team of 6 engineers and 2 product managers, building a culture of ownership, operational excellence, and high delivery standards
Act as the technical authority for our operations platform, shaping orchestration logic, workflows, and integrations in Fluent while setting development, testing, and deployment standards across our SaaS landscape
Own the reliability and performance of our operational systems, including monitoring, incident management, root-cause analysis, and peak readiness during major commercial campaigns
Partner with senior stakeholders across Logistics, Warehouse, Customer Care, Finance, and Sourcing to translate operational strategy into a prioritised roadmap with clear KPIs such as fulfilment lead time, cost per order, order accuracy, and contact rate
Manage SaaS vendors and integration partners strategically, covering roadmap alignment, escalations, contract management, and maximum value extraction from our platform investments
Drive AI as the default in operational workflows and team practices, deploying AI agents and automation across order flows, warehouse processes, and customer care while establishing AI-assisted engineering practices
YOU COME WITH
8+ years of experience in e-commerce, retail, or logistics technology, including 3+ years leading engineering or product teams
Deep expertise in running complex operational environments, spanning order management, warehouse management, carrier integrations, and customer care systems end-to-end
Hands-on development experience with Fluent Commerce or another distributed order management system
Proven AI-native expertise with hands-on experience building and shipping production AI solutions such as LLM-based agents, workflow automation, or AI-assisted customer service tools
Strong architecture and integration skills covering event-driven systems, APIs, middleware, and data flows between SaaS platforms and ERP landscapes
Track record of taking complex systems through go-live and hypercare phases into stable, scalable operations
A strong product mindset, defining technical problems in terms of business outcomes, prioritizing ruthlessly, and leveraging data to separate what works from what truly scales
Calm, structured decision-making under pressure with high resilience in a fast-paced environment
Excellent communication and stakeholder management skills with fluency in English, with German considered a plus
WHY WESTWING
If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.
At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.
Here is what you can look forward to:
• A high-performance culture built on…