JOIN OUR TEAM
As a Junior Voice of the Customer (VOC) Manager, you will join our VOC team to help turn customer feedback into meaningful improvements across our product range and overall customer experience. In this role, you will be responsible for managing and responding thoughtfully to product reviews received through our feedback channels, ensuring our customers feel heard. Beyond review management, you will play a crucial role in analysing reviews, customer care tickets, and sales data to identify recurring trends, issues, and growth opportunities. Collaborating closely with our Product and Quality teams, you will help translate these insights into concrete improvement initiatives, focusing not just on what customers are saying, but why it matters, what should change, and how to measure success. This position is permanent and based in Munich .
WHAT YOU'LL DO
Manage and respond thoughtfully to customer product reviews via our product review tool
Analyse customer reviews, support tickets, and sales data to identify recurring product issues, patterns, and CX trends, utilising AI and automation where applicable
Collaborate closely with Product and Quality teams to translate customer insights into concrete improvement initiatives
Frame feedback into actionable insights explaining why it matters, what should change, and how success is measured
Monitor key VOC metrics and share actionable feedback summaries with cross-functional stakeholders
YOU COME WITH
First working experience in customer experience, VOC, data/product analysis, or customer support
Strong analytical skills with an ability to draw clear conclusions from reviews, customer care tickets, and sales data
Customer-first mindset with high empathy, curiosity, and strong written communication skills
Solution-oriented approach focused on understanding root causes and measuring the impact of changes
Confident communication and stakeholder collaboration skills across cross-functional teams
Fluency in English; knowledge of German or additional European languages is a plus
WHY WESTWING
If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: A high-performance culture built on trust, feedback and collaboration
An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
In-Office Culture: 4 office days per week (Mon-Thu) dedicated to fast decision-making, high-impact collaboration, and strong team connections
Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas
30 days of paid holiday to rest, recharge, and come back ready to create
A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect
Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), and 20% Family & Friends discount on Westwing Collection, plus special-occasion vouchers
Wellbeing support through mental health resources, sports memberships, and preventive care
Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet
Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl
One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower
Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties
ABOUT US
Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As…