About this role:
Wells Fargo is seeking a visionary and execution-focused Product Executive to drive product strategy, innovation, and delivery for Merchant Services across multiple client segments—including Business Banking, Commercial Banking, Corporate & Investment Banking. This includes responsibility for card-present, card-not-present, integrated payments, partner solutions, small business, commercial and enterprise merchant solutions; as well as value-added services across the payments lifecycle.
The role carries accountability for the overall product experience and platform modernization of Merchant Services, including all internal and client facing solutions. The role will operate in close partnership with various solution providers, digital commerce platforms, and strategic processing and network partners.
Key Responsibilities
Product Strategy & Market Leadership
Define and lead the multi-year Merchant Services product strategy, spanning SMB, middle market, and large enterprise clients
Shape Wells Fargo’s go-to-market position across core acquiring, integrated payments, and digital commerce ecosystems
Identify and scale opportunities in real-time payments, eCommerce, omnichannel acceptance, payments orchestration, and merchant data solutions
Champion innovation in areas such as digital onboarding, cash flow forecasting, and overall integration into firm wide digital assets.
Product Development & Delivery
Build and scale secure, client-centric solutions across payment acceptance and optimization, business management, digital onboarding and servicing, and internal servicing and operations.
Ensure consistency and scalability of product offerings across diverse client segments.
Effectively package, launch and commercialize solutions across all merchant segments
Client Experience & Product Innovation
Combine deep knowledge of the payments landscape with strong strategic thinking, market foresight, to champion new ideas that shape the future of our payment’s products and platforms.
Deliver a seamless omni-channel merchant experience across in-store, online, mobile, and embedded environments
Lead innovation in merchant-facing capabilities, including: Frictionless onboarding and underwriting
Real-time reporting and analytics
Fraud and chargeback management tools
API-first developer experiences
Ensure Wells Fargo products are competitive with leading acquirers, fintechs, and platform providers
Keep up to date with emerging technologies, including stablecoin, digital assets, agentic payments, and next-gen payments.
Enterprise Execution & Platform Modernization
Partner with Technology to modernize merchant platforms, including cloud-based infrastructure and API-driven architecture.
Oversee large-scale product development and transformation initiatives, ensuring speed to market and execution discipline
Drive alignment across Sales, Relationship Management, Operations, Risk, and Marketing to ensure seamless product delivery
Risk, Compliance & Regulatory Leadership
Ensure end-to-end compliance with card network rules, regulatory standards, and third-party risk frameworks
Embed risk and controls into product design, balancing client experience with operational integrity
Partner with Risk, Legal, and Compliance to navigate evolving payment regulations and network mandates
Organizational Leadership & Talent Strategy
Navigate a complex matrix of internal stakeholders, including segment teams, risk, compliance, operations, and executive leadership.
Drive alignment and adoption across the enterprise, ensuring successful product launches and sustained performance.
Build and lead a high-performing product organization, including leaders across segment-based and platform-based teams
Drive a culture of innovation, speed, accountability, and client-centricity
Develop strong succession pipelines and next-generation product leaders
Leadership Profile
Enterprise leader with a deep understanding of merchant acquiring economics and competitive…