About this role:
Wells Fargo is seeking a Systems Operations Manager to lead a Platform Front Line team responsible for the support and delivery of File Transmission technology services.
This leader will be accountable for developing a strong, capable organization that consistently delivers against operational objectives while improving the reliability, efficiency, and effectiveness of technology services. The role will provide leadership for day-to-day systems operations, develop team capability and technical depth, establish clear performance expectations, and use operational results and trends to identify and drive sustainable improvements.
The Systems Operations Manager will work across technology teams and stakeholder groups to manage service priorities, resolve operational issues, strengthen support practices, reduce avoidable manual intervention, and continually improve the way services are delivered.
In this role, you will:
Manage and develop a Systems Operations team responsible for the support, monitoring, and delivery of File Transmission technology services
Establish clear operational objectives and expectations, monitor performance against established targets, and lead corrective and improvement actions where results do not consistently meet expectations
Build organizational capability through coaching, mentoring, skills development, cross-training, knowledge management, succession planning, and deliberate development of technical and leadership talent
Assess resource capacity, skills, and workload against service priorities and allocate resources to support operational commitments and changing business needs
Create a culture of accountability, ownership, collaboration, disciplined execution, and continuous improvement
Use operational performance data, service trends, recurring issues, and other insights to identify opportunities to improve reliability, efficiency, and service outcomes
Establish and drive improvement plans that address recurring operational challenges, remove unnecessary manual effort, strengthen processes, and improve the team's ability to consistently achieve its targets
Identify and recommend opportunities within Systems Operations to increase system efficiency and reduce human intervention on technical and operational tasks
Provide leadership during operational issues, ensuring appropriate prioritization, stakeholder engagement, escalation, ownership, and follow-through
Drive effective problem management by identifying recurring patterns and ensuring that sustainable corrective actions are prioritized and implemented
Engage stakeholders and internal technology partners to establish priorities, communicate operational health and risks, resolve issues, and coordinate delivery across organizational boundaries
Make decisions and resolve issues involving operating systems, application software, infrastructure, and system management tools in support of business and technology objectives
Promote strong operational practices, including effective procedures, documentation, knowledge transfer, readiness, and appropriate management of operational change
Interpret and implement applicable policies and procedures and ensure the team understands and executes its responsibilities related to risk management and compliance requirements
Collaborate and consult with analysts, engineering and other Information Technology teams, stakeholders, and vendors to support reliable end-to-end technology services
Manage mid to highly experienced technology professionals, providing regular coaching, career development, feedback, and opportunities to broaden technical and leadership capability
Manage the allocation of people and financial resources for Systems Operations, balancing operational responsibilities, strategic priorities, and improvement initiatives
Participate in hiring, onboarding, talent planning, and retention activities necessary to maintain a strong and sustainable Systems Operations organization
Champion…