At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
L ead, Internal Communications & Digital Workplace
Location: Miami, FL or Houston, TX | Hybrid
About the Role
World Fuel is seeking a Lead, Internal Communications & Digital Workplace to help shape how employees connect with information across the organization.
This role will lead efforts to create a more cohesive and effective internal communications approach while managing and enhancing the company intranet (SharePoint). You will assess how information reaches employees, establish communication standards and channel strategies, improve the employee digital experience, and help ensure communications are clear, timely, and engaging.
The ideal candidate combines strong internal communications expertise with hands-on SharePoint experience, excellent business judgment, creativity, and a passion for improving the employee experience. This individual is a highly organized self-starter who can identify opportunities, influence stakeholders, manage competing priorities, and turn complex information into meaningful communications that drive engagement and understanding.
What You'll Do
Shape Internal Communications Strategy
Assess the current internal communications landscape, including audiences, channels, messaging, and communication frequency.
Identify opportunities to improve communication effectiveness, consistency, and coordination across the organization.
Help establish a clear channel strategy that defines when and how communications should be delivered through SharePoint, email, Teams, and other channels.
Develop and maintain a company-wide communications calendar in partnership with stakeholders across the business.
Coordinate messaging, timing, audience targeting, and channel selection to create a more connected employee experience.
Lead the Employee Digital Workplace Experience
Manage and continuously improve the company intranet, creating a more organized, user-friendly, and engaging employee experience.
Create, update, and maintain SharePoint pages, site navigation, content libraries, links, and page layouts.
Ensure content remains accurate, relevant, accessible, and aligned with company standards.
Partner with content owners to update, archive, or remove outdated and duplicate content.
Apply strong visual and content design principles to improve usability, readability, and employee engagement.
Leverage Microsoft 365 tools, including Teams, Outlook, PowerPoint, Word, Excel, and Forms, to support communication initiatives and content delivery.
Establish Governance and Communication Standards
Help develop and maintain governance practices for internal communications, including channel selection, publishing standards, approval processes, and content review cycles.
Maintain visibility into content ownership, approval workflows, review schedules, and publishing responsibilities.
Create templates, toolkits, and publishing guidelines that strengthen consistency and reduce duplicative or uncoordinated communications.
Guide stakeholders on communication best practices and publishing standards.
Create Compelling Content
Translate complex business, operational, and technical information into clear, concise, and engaging employee communications.
Develop content that helps employees understand company priorities, initiatives, and business updates.
Create professional graphics and visual content using Canva, Adobe Creative Suite, or similar design platforms while maintaining brand standards.
Partner Across the Business
Build strong relationships with Human…