External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Cover Letter and Supporting Documents:
Navigate to the "My Experience" application page.
Locate the "Resume/CV" document upload section at the bottom of the page.
Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
Current Employees:
Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.
A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Job Description Summary
The Building Experience and Operations Manager (Building Manager) serves as the experience and operational leader for 511 Deacon, ensuring the building consistently reflects the excellence, hospitality, and professionalism of Wake Forest University. This position is responsible for creating an exceptional experience for employees, visitors, tenants, and guests by integrating first-class building operations, hospitality, customer service, safety, and workplace services. The Building Manager establishes service standards that distinguish 511 Deacon as a premier workplace while overseeing all aspects of facility operations, vendor management, space management, and occupant services.
The Building Manager partners with leaders and liaisons across Wake Forest University, including colleagues supporting 511 Deacon and other university facilities, to establish and continuously improve building management standards, operational processes, and service excellence. The position fosters strong cross-functional relationships to deliver an exceptional employee and visitor experience while maintaining the distinctive quality and hospitality that define Wake Forest. The Building Manager leads a high-performing team and demonstrates sound judgment, independent decision-making, and a proactive, customer-focused approach while adapting to changing priorities and organizational needs.
Success in this role is measured by operational excellence, exceptional customer service, proactive problem solving, and the continuous enhancement of the employee and visitor experience.
Job Description
Essential Functions:
Workplace Experience & Hospitality (40%):
Responsible for developing and maintaining a first-class workplace experience that reflects the Wake Forest brand and culture.
Develops, measures, and continuously improves service standards and occupant satisfaction to ensure 511 Deacon delivers a premier workplace experience consistent with the Wake Forest brand.
Establish and maintain hospitality and service standards throughout the building.
Ensure every employee and visitor interaction reflects professionalism, responsiveness, and exceptional customer service.
Continuously assess the occupant experience and implement improvements that enhance satisfaction, comfort, and productivity.
Coordinate lobby presentation, cleanliness, seasonal décor, amenities, conference spaces, and common areas to maintain a welcoming environment.
Coordinate special events, executive visits, and VIP guest experiences within the building.
Supports the logistics of conference, training, and meeting set-ups in shared spaces and special university facility-related events that impact areas in and around the building.
Demonstrates commitment to operational excellence and exceptional customer experiences.
Operations and Vendor Management (50%):
Oversees the daily operations of the building; ensuring appropriate completion of necessary building maintenance, environmental / safety regulation…