WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!
The Account Operations Director leads service delivery and operational performance for key customer accounts in the semiconductor equipment installation and service support business. This role is responsible for driving KPI performance, leading a team of 5+ direct reports, strengthening customer relationships, and ensuring consistent execution across safety, quality, staffing, responsiveness, and financial performance. The Account Operations Director partners closely with customers and internal stakeholders to deliver operational excellence, resolve issues quickly, and build a high-performing, accountable team.
Schedule: Monday - Friday, Office-Based
Pay Rate: $120k - $160k annually, DOE, + Discretionary annual bonus
Location: Chandler, AZ
Travel: Must be able to travel locally and domestically
Position Type: Full Time
Benefits : This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.
Principal Duties and Responsibilities: Manage, coach, and develop a team of 5+ direct reports, building strong accountability, capability, and performance discipline
Lead day-to-day account operations for semiconductor equipment installation and service support programs across assigned customer sites or regions
Establish, track, and improve KPIs related to service delivery, customer satisfaction, safety, quality, productivity, response time, and financial performance
Review operational results regularly and lead corrective actions to address gaps, risks, and underperformance
Build strong customer relationships through consistent communication, responsiveness, and execution against commitments
Deliver a high standard of service excellence that supports customer uptime, reliability, and overall business objectives
Partner with field leaders, technical teams, HR, finance, and other cross-functional groups to ensure effective staffing, resource alignment, and operational support
Lead problem-solving efforts for service issues, escalations, and process breakdowns, ensuring timely resolution and clear follow-through
Drive continuous improvement in workflows, reporting, team effectiveness, and service quality
Support budget performance, cost control, forecasting, and resource planning across the account
Ensure compliance with safety requirements, company policies, customer standards, and regulatory expectations
Create a culture of ownership, urgency, collaboration, and customer focus across the team
Requirements:
10+ years of operations, account leadership, or service delivery experience in semiconductor equipment, technical services or field service is required
5+ years experience leading people managers
Strong experience managing KPIs and using operational data to drive decisions and performance improvement
Demonstrated success leading customer-facing operations in a high-expectation service environment
Strong leadership, communication, and relationship-management skills
Experience handling escalations, balancing competing priorities, and driving execution in fast-paced technical environments
Customer-friendly, presentable, and personable as a Company Representative
Comfortable dealing with all levels in internal and external organizations
IT proficient with the ability to write clear, coherent, concise and professional emails and presentations
Leadership, coaching, and mentoring ability
Drive and desire to identify, grow, and deliver business development opportunities
Ability to travel as required to support…