Welcome to Whataburger Careers!
Our Flavor — Why Whataburger
Whataburger isn’t just a fast-food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.
Since 1950, we’ve invested in people who lead with integrity, Serve with Heart , and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.
Your Recipe for Impact — What You’ll Do
As a Customer Care Representative, you'll help deliver exceptional experiences by serving as a trusted resource for customers across multiple communication channels. You’ll resolve issues with care, accuracy, and urgency while supporting digital and mobile customer interactions that strengthen loyalty to the Whataburger brand. Through thoughtful problem-solving, collaboration, and continuous improvement, you'll help create positive outcomes that reflect our commitment to Serve with Heart and Make a Difference . By partnering with teams across the organization, you'll Win as One to deliver consistent service experiences while identifying opportunities to improve processes and Move Forward Boldly .
Day-to-Day Ingredients — Responsibilities
As a Customer Care Representative, you will:
Resolve customer inquiries and concerns across phone, digital, and written channels
Process refunds, rewards, and digital offers in compliance with company policies
Coordinate with internal partners to ensure timely and accurate issue resolution
Prepare customer communications and internal correspondence
Generate reports and maintain accurate customer records and documentation
Monitor and maintain fulfillment inventory and related materials
Identify recurring customer concerns and recommend solutions
Update response templates and communication resources as needed
Support departmental projects and process improvement initiatives
Promote collaboration and effective communication across teams
Protect confidential information and maintain policy compliance
Perform additional duties as assigned
The Sauce — Pay & Perks
As a Customer Care Representative, you will receive:
Competitive Weekly Pay
Bonus Program
5 weeks of PTO Starting on Day One
Flex Weeks
Paid Corporate Holidays
Paid Parental Leave
401(k) match $1/$1 up to 4%
Competitive Medical, Dental, and Vision Benefits
Short-term and Long-term Disability Benefits
Opportunities for Career Development and Growth
Whataburger Family Foundation - Scholarship Program (dependents also eligible) and Hardship Grant Assistance
Discounted Meals for You and a Guest
Cell Phone Service Discounts
Computer & Software Discounts
Fitness / Gym Discounts
Awards and recognition for all you do
Retirement Celebration Program
What You Bring to the Table — Required Experience
As a Customer Care Representative, you must have:
High school diploma, GED, or equivalent work experience
1+ year of customer service, contact center, or customer support experience
Experience in resolving customer concerns and delivering service-focused solutions
Strong verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Working knowledge of company policies, procedures, and customer support practices
Strong problem-solving and critical-thinking abilities
Excellent attention to detail and documentation skills
Proficiency with Microsoft Office and customer service systems
Ability to maintain confidentiality and handle sensitive information
Extra Toppings — Desired Experience
As a Customer Care Representative, we prefer you to have:
Experience supporting mobile, digital, or online customer platforms
Experience…