SUMMARY: Oversee, direct and assist with all resort and hotel operations. Analyze current operating procedures and implement changes where necessary to improve products and services. Assist with and initiate future product development relative to hospitality operations. Assist and direct all other related operations at the direction of the General Manager. The basic mission of the AGM shall be to effectively manage all operational activities of the property for the purpose of promoting the hotel and waterpark while maintaining guest service excellence. The Assistant General Manager has the authority for, but is not limited to the following responsibilities and can be done personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
In conjunction with the Chief Operating Officer and General Manager, establish annual operating budgets and marketing strategies.
In conjunction with the Chief Operating Officer and General Manager, establish long-range operations philosophy and standards. Develop action plan and budget to meet objectives.
Oversee and direct assigned hospitality operations to ensure products and services consistently meet established standards, with responsibility for specific departments and operational functions as assigned.
Responsible for budget performance and for initiating cost saving directives.
Assist and initiate future development plans relative to hospitality operations.
Review and implement change where necessary to resort policies and procedures.
Continually monitor all systems, policy & procedure and make changes or alterations where necessary.
On an ongoing basis, reports progress to the General Manager via verbal or written correspondence.
Consult with the General Manager before making dramatic changes or major expenditures not planned, discussed or budgeted.
Become actively involved within the community and state through the visitors bureau, tourism entities, local service clubs and networks.
Stay current with new developments and trends in the resort market through industry related conventions, seminars, and periodicals.
Travel as necessary to trade shows, industry gatherings, competitor facilities and client solicitations.
To plan, develop and recommend specific policies and programs.
Monitor and enforce strict adherence to all company safety protocols and mandatory Personal Protective Equipment (PPE) standards among subordinate staff and taking immediate corrective action when violations occur.
All other duties as assigned by management
SUPERVISORY RESPONSIBILITIES: Manage subordinate Directors and Department Heads, responsible for the overall direction, coordination, and evaluation of their departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and corrective actions of employees; addressing guest complaints/concerns, and resolving problems. Working with and evaluating the operational budget.
EDUCATION and/or EXPERIENCE: Level 6
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Level 6
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS: Level 4
Ability to work with mathematical…