SUMMARY: The Director of Housekeeping provides strategic leadership and oversight of all housekeeping and laundry operations across multiple resort properties. Responsible for establishing operational standards, developing management teams, maintaining exceptional cleanliness and guest service standards, and ensuring efficient departmental performance. Oversees staffing, budgeting, purchasing, inventory management, safety, and quality control while identifying opportunities to improve operational efficiency, control costs, and enhance the overall guest experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Direct the operations of River Lodge Housekeeping, Stone Hill Lodge Housekeeping, Outside Housekeeping, and Off-Site Laundry
Ensures the cleanliness and overall appearance of River Lodge, Stone Hill Lodge, villas and cabins meet established company standards.
Maintain a working knowledge of all Housekeeping Manager, Housekeeping Assistant Manager and Laundry manager responsibilities and provide hands-on support when operationally necessary.
Establish and implement standards, procedures, and cleaning protocols to ensure consistency and efficiency across all properties.
Provide leadership, direction, and accountability to housekeeping managers and supervisors, ensuring departmental goals and performance expectations are met.
Ensures effective communication and coordination between housekeeping, front desk, maintenance, laundry, and other resort departments.
Conduct regular property inspections to ensure guest rooms, public areas, villas, cabins, and laundry operations meet cleanliness and quality standards.
Monitor guest feedback and cleanliness scores, identify areas for improvement, and ensure guest requests and concerns are handled professionally and promptly.
Oversee purchasing, inventory levels, linen, cleaning supplies, equipment, and vendor relationships to ensure cost-effective operations.
Develop, monitor, and manage departmental budgets, labor costs, and operating expenses while identifying cost-saving opportunities.
Evaluate staffing needs, coordinate recruitment and hiring efforts with Human Resources, and ensure appropriate staffing levels based on occupancy and business demands.
Develop and implement training programs to ensure employees and management teams are properly trained on operational standards, safety, and guest service expectations.
Coordinate deep cleaning schedules, preventative maintenance needs, and ongoing property appearance standards.
Ensure housekeeping and laundry operations comply with applicable local and state regulations, fire codes, OSHA requirements, and company safety standards.
Attend weekly management meetings and communicate important updates, expectations, and initiatives to housekeeping management teams.
SUPERVISORY RESPONSIBILITIES: Manages subordinate managers and supervisors who supervise all areas of the Housekeeping and Off-Site Laundry departments. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE: Level 6
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Level 5
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or…