Job Description:
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role:
About Us
At Wiley, brilliant minds power infinite possibilities. For more than 200 years, our people have transformed knowledge into discoveries that shape the world — and today, they’re driving what’s next in science, education, and publishing. Join a team of innovators, creators, and experts whose impact reaches everywhere. With flexible benefits, a culture of curiosity and collaboration, and limitless opportunities to grow, your talent can achieve breakthroughs that matter.
Integro Learning delivers behavioral assessment tools and workplace learning programs that help organizations improve communication, leadership, and team effectiveness.
Our core offering is a talent behavior assessment toolkit, delivered through a value-added, platform-based model across leadership, HR, and organizational development sectors.
Position Overview
This role is responsible for delivering sales, account management, administrative, and platform support functions to ensure effective client engagement, smooth training delivery, and ongoing account growth.
Key Responsibilities & Duties:
1) Sales/Account Management
Building, maintaining and developing relationships with client account s & key contacts.
Manage client session bookings from initial enquiry, quotes, and sourcing facilitator before handing off to training coordinator.
Nurturing Leads to convert into Accounts and Orders.
Maintaining and managing Accounts through Business Central and Salesforce platforms via task setting and follow up
Nurturing open Opportunities through the stages to invoicing
Involvement and planning of yearly sales budget and monthly targets
Support content creation with M arketing for our monthly newsletters and campaigns
Participate in regular sales and team meetings and provide support to team members as required
2) Administration Support
Manage accounts and conduct business development activities including responding to sales enquiries about the ED and 5B suite via email and phone.
Troubleshoot issues within EPIC platform
Update and maintain client records in Business Central and Salesforce P latform s
3) Platform Administration
Administering platform services via the Intégro EPIC account, gathering participant information, providing quotes, issuing invitations
Other tasks as requested by management
KEY PERFORMANCE INDICATORS
Achievement of individual revenue and activity targets (quarterly and annual)
Catalyst platform adoption rate across managed accounts
Lead conversion rate (leads to accounts/orders)
Client retention and account renewal rate
CRM data accuracy and task completion in Business Central and Salesforce
QUALIFICATIONS AND EXPERIENCE
Required
Minimum 3 years of experience in a B2B sales, account management, or client relationship role
Demonstrated ability to manage a portfolio of accounts and meet sales targets
Experience using CRM platforms (Salesforce preferred)
Strong written and verbal communication skills
Preferred
Familiarity with Everything DiSC, Five Behaviors, or similar behavioral assessment products
Experience in L&D, HR consulting, or professional development industries
Tertiary qualification in business, marketing, communications, or a related field.
We power infinite possibilities.
For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.
We're not just…