About the Role
We are seeking a proactive and technically savvy Technical Support Specialist to support users of a growing Australian real estate platform. This role is responsible for troubleshooting issues, managing backend tasks, assisting customers, and escalating technical problems when required.
The ideal candidate will have experience within the Australian real estate industry and be comfortable learning and working with technology platforms.
Key Responsibilities
Provide remote support to customers and users.
Investigate and resolve technical and operational issues.
Manage backend system updates and administrative tasks.
Communicate with customers regarding support requests and issue resolution.
Escalate complex problems to internal teams.
Maintain accurate records of support cases.
Assist with onboarding and user support.
Requirements
Previous Australian Real Estate experience (Property Management, Sales Administration, Leasing, or Real Estate Operations).
Strong troubleshooting and problem-solving skills.
Excellent written and verbal English communication skills.
Customer service or support experience.
Comfortable working with multiple software platforms.
Ability to manage competing priorities and work independently.
Desirable
Experience with PropertyMe, Property Tree, Console Cloud, Agentbox, or similar platforms.
Technical support, helpdesk, SaaS support, or system administration experience.
Experience managing tickets, customer enquiries, or escalations.