Client Success Manager (Remote)
Work Hours: Monday–Friday, 7:00 AM–4:00 PM or 6:30 AM–3:30 PM PT, depending on business needs. To be confirmed upon hire.
Lunch Break: 1 hour
Rate: $1,500-$2,500 USD/month depending on experience (with high opportunity for more as we grow)
Open to candidates in El Salvador and/or Philippines.
About Winning Assistants
Winning Assistants is one of the fastest-growing offshore staffing agencies in the U.S. We help doctors, clinic owners, and service-based businesses scale faster by connecting them with highly trained virtual assistants who streamline their operations, reduce costs, and increase profitability. We’ve helped thousands of businesses build leaner, smarter teams — and we’re just getting started. This is a fast-paced, high-performance environment — you must be able to stay composed under pressure, handle urgent issues, and solve problems quickly without getting overwhelmed.
We’re building something big — and we’re looking for passionate A-players who want to grow fast, lead from the front, and be part of something special.
The Role: Client Success Manager
We’re looking for a proactive, detail-oriented, high-performance Client Success Specialist to serve as the main point of contact for a minimum of 30–50+ active client accounts. You’ll be the face of the company for our clients — ensuring their journey with us is smooth, responsive, and results-driven.
From onboarding and interview scheduling to follow-ups and daily support calls, you’ll be the heartbeat of the client relationship. You’ll work hand-in-hand with our Chief Client Success Officer and HR team to ensure we’re delivering a world-class experience every single time.
What You’ll Be Doing
Client Communication & Relationship Management
Serve as the primary point of contact for clients via Slack, email, text, and phone
Maintain a friendly, professional, and polished tone across all touchpoints
Respond quickly, follow up proactively, and escalate issues when needed
Manage client expectations, build trust, and ensure they always feel supported
Onboarding & Interview Coordination
Guide new clients through our onboarding process.
Have a basic understanding of recruitment and job analysis to help identify clients' staffing needs, job responsibilities, required skills, and ideal VA qualifications.
Assist clients in clarifying job requirements and expectations to ensure proper alignment with potential VA candidates.
Confirm and follow up on intake forms, expectations, and interview debriefs.
Schedule, confirm, and recap Zoom interviews between clients and VA candidates.
Collaborate with our internal HR and Talent Sourcing teams to ensure candidates align with client requirements and keep the hiring process moving smoothly.
Client Status & Document Tracking
Keep internal records and Google Docs updated in real-time based on clients' statuses
Ensure all action items and communications are documented and completed on time
Inbox & Admin Management
Manage client email threads professionally and promptly
Flag and escalate time-sensitive messages
Maintain organized, prioritized communication across 30–50+ client accounts
Send out Zoom links, confirm meetings, and document next steps
This Role Is Not for You If:
You’re not thick-skinned or struggle to remain calm and professional during high-pressure situations or client escalations.
You’re uncomfortable communicating directly with clients via Zoom, phone calls, or video meetings.
You frequently make avoidable mistakes, lack attention to detail, or fail to double-check your work.
You lack initiative, critical thinking, or problem-solving skills and rely on others to resolve challenges.
You struggle to manage multiple clients and priorities or lack urgency, responsiveness, and follow-through.
You’re juggling multiple jobs or simply looking for “another remote job” rather than a role you can fully commit to and grow in.
Requirements
What We’re Looking For
Must-Haves:
Ability to stay composed and…