Job Title: Medical Receptionist — Primary Care
Position Type: Full-Time
Work Hours: 9:00 AM – 6:00 PM Eastern Time, with 1-hour unpaid lunch break
Work Days: Monday to Friday
Salary: $5 - $6 hourly, depending on experience
Workplace: Remote
Preferred Candidate Location: Philippines or Latin America
About the Client & Role
Our client is a well-established primary care medical practice with three locations on Long Island, New York. The practice has 10 providers, approximately 40 staff members, and sees around 60 patients per day per location.
They are seeking an experienced Medical Receptionist — Primary Care to support high-volume inbound patient calls, appointment scheduling, EHR navigation, refill inquiry routing, message management, and front desk administrative workflows across all three locations.
This role is ideal for someone with medical receptionist, front desk, or Medical VA experience who is confident speaking with patients, comfortable navigating patient charts, and able to think critically in a fast-paced primary care environment. The candidate must communicate clearly with elderly patients, follow established office protocols, route messages appropriately, and escalate concerns when needed.
Scope of Work / Responsibilities
High-Volume Patient Phone Support
Handle a high volume of inbound patient calls across all three practice locations.
Communicate clearly, professionally, and patiently with patients, including elderly patients.
Address routine appointment, refill, and general inquiry calls based on office protocols.
Route calls, messages, and concerns to the appropriate team member when needed.
Maintain confidence and professionalism when speaking with patients.
Scheduling & Appointment Coordination
Schedule, reschedule, and coordinate patient appointments.
Review patient needs and appointment history to determine the appropriate scheduling workflow.
Follow office protocols when booking visits or routing scheduling concerns.
Help ensure patients are scheduled accurately and efficiently.
Escalate scheduling issues when provider or office-level guidance is required.
EHR Navigation & Chart Review
Navigate AdvancedMD to review patient charts, appointment history, messages, refill-related information, and relevant administrative details.
Use the EHR to support patient calls and determine the appropriate next step based on office procedures.
Document patient interactions, messages, and scheduling updates accurately.
Identify missing information or unclear items and escalate appropriately.
Refill Inquiries & Message Routing
Receive and route refill-related inquiries according to practice protocols.
Review patient chart information as needed to understand the request.
Route medication-related questions or clinical concerns to the appropriate provider or team member.
Avoid giving medical advice, approving refills, or making clinical decisions independently.
Office Protocol Adherence & Escalation
Follow established office workflows and communication protocols.
Recognize when an issue requires provider, manager, or in-office team review.
Escalate urgent, unclear, clinical, or sensitive concerns appropriately.
Support smooth communication between patients, front desk staff, providers, and internal teams.
Tools You’ll Use
AdvancedMD
Ooma phone system
Email and phone communication tools
EHR documentation workflows
Internal practice communication systems
Requirements
Experience Requirements
Healthcare Background and Experience: Required. Candidates must have experience working in a healthcare, medical office, primary care, medical receptionist, front desk, or Medical VA role.
Medical Receptionist / Front Desk Experience: Required. Candidates must have experience supporting patient inquiries, scheduling, message routing, refill inquiry routing, or similar front office healthcare workflows.
High-Volume Inbound Phone Experience: Required. Candidates must be comfortable handling frequent patient calls with professionalism,…