Scope of Position: To provide support for the Customer Experience Team to ensure a second-mile experience for our customers and prospective campers .
Reports to: Manager, Customer Experience - Camps
WinShape Foundation is a Biblically-based Christian non-profit organization that seeks to glorify God by creating transformational, Christ-centered experiences for people in every stage of life. We do this through five core ministries that each use scriptural truth to offer summer camp, foster care, team and leader development, college student discipleship, and marriage enrichment. To view our full Statement of Faith, click here .
Responsibilities
Take Customer Calls and provide accurate , satisfactory answer s to their queries and con c erns.
De-escalates situations involvin g dissatisfied customers, offering second-mile assistance and support.
Guide callers through troublesho oting, navigating the website .
Review Campers CampDoc Health Profiles for accuracy and completion.
Maintain confidential information in line with HIPPA.
Provides outstanding care to all Account holders at all times .
Knowledgeable with aspects of WinShape Camps
Qualifications
1+ years of Customer Service Experience
Great active listening skills , patient , and empathetic attitude.
Ability to work remotely while managing time efficiently.
Intermediate skills in Microsoft Excel, W ord and Outlook.
Demonstrates outstanding interpersonal skills, serving with a pleasant, patient, and friendly tone in all types of communication
A self-professing Christ-follower, actively involved in a Christian faith community and actively pursuing Christ on a consistent basis.