POSITION SUMMARY
The Regional Operations & Subcontractor Coordinator is responsible for planning, coordinating, and monitoring commercial landscaping, landscape maintenance, enhancements, and snow and ice operations for the GroundMasters National Division within an assigned region.
This position works closely with Account Managers, subcontractors, customers, vendors, and internal teams to ensure services are properly staffed, scheduled, performed, documented, and billed according to customer expectations, contractual requirements, company standards, and budgetary guidelines.
The Coordinator is responsible for building and maintaining a qualified subcontractor network, coordinating landscape and snow operations, supporting regional preseason and postseason readiness, monitoring service quality, managing storm response, ensuring compliance, supporting billing processes, and resolving operational issues. This position requires knowledge of commercial landscaping and snow and ice management, along with strong organizational, communication, problem-solving, negotiation, and relationship-building skills. Flexibility is required during peak landscaping seasons and active weather events.
KEY DUTIES & RESPONSIBILITIES
Regional Operations
Coordinate day-to-day commercial landscaping, landscape maintenance, enhancements, and snow and ice operations for assigned properties and service areas.
Ensure adequate subcontractor coverage, staffing, equipment, materials, and resources to meet customer requirements and seasonal service demands.
Monitor service completion, quality, budgets, productivity, and compliance with contractual scopes of work.
Identify and resolve service issues, coverage gaps, customer concerns, scheduling conflicts, and safety risks; escalate issues when appropriate.
Maintain accurate property, service, subcontractor, and operational information.
Establish and follow procedures that support quality, efficiency, safety, and consistent service delivery across landscaping and snow operations.
Coordinate seasonal transitions between landscape maintenance, fall cleanup, winter services, and spring startup activities.
Collaborate with Account Managers and operational teams to identify opportunities to improve service delivery, efficiency, and customer satisfaction.
Subcontractor Management
Prospect, cold call, qualify, negotiate with, and develop relationships with new and existing landscaping and snow removal subcontractors.
Identify and recruit subcontractors capable of providing commercial landscape maintenance, landscape enhancements, irrigation services, seasonal cleanups, snow removal, and related property services as needed.
Coordinate subcontractor agreements, site assignments, scopes of work, pricing, equipment rates, and required documentation.
Build and maintain a reliable regional subcontractor network and proactively identify coverage needs for both landscaping and snow operations.
Monitor subcontractor performance and address quality, responsiveness, service, productivity, and compliance issues.
Maintain complete subcontractor files, including agreements, W-9s, Certificates of Insurance, licenses, and other required documentation.
Conduct regular compliance audits and ensure all required documentation is current before work is performed.
Evaluate subcontractor capabilities, service capacity, equipment, and performance to ensure alignment with customer requirements and company standards.
Snow & Ice Operations
Monitor weather and coordinate preseason storm readiness, including staffing, equipment, materials, routes, and property-specific requirements.
During snow and ice events, monitor service execution and maintain communication with subcontractors and internal teams.
Track service completion, timing, equipment, materials, photos, and other required documentation.
Resolve or escalate missed services, uncovered properties, equipment or staffing issues, and other storm-related concerns.
Coordinate and monitor snow…