Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
Job Category:
Academic Staff
Employment Type:
Regular
Job Profile:
Parking Operations Associate Director (Inst)
Job Summary:
The Associate Director of Parking Operations is a key role in the Division of Facilities Planning & Management (FP&M) within the Department of Transportation Services
The Associate Director of Parking Operations oversees the day-to-day operations of the Field Services ( Enforcement and Maintenance ) and Booths/Dispatch units. Additionally, this position will lead the implementation of department operational projects, provide operational support for various department initiatives like the EV charging program, and providing strategic operational recommendations. One of the key responsibilities is ensuring 24/7 coverage of our dispatch office to assist customers and employees parking on campus, as well as providing coverage for the hospital garage booths.
Key responsibilities include
Directly supervises two or more managers and provides operational leadership to frontline and supervisory staff across all shifts
Leads talent management efforts for assigned areas, including staffing, employee development, performance management, training, and succession planning
Managing the operational aspects of the department’s EV charging program and supporting various strategic initiatives
Maintaining 24/7 coverage of the dispatch office to provide timely assistance to both customers and staff, as well as ensuring consistent staffing and service at hospital garage cashier booths
Serve as a primary liaison with key campus and community partners; including the UW Police Department, City of Madison Parking, and UW Health, to support coordinated and effective parking operations across the university
This position serves as a peer to the Associate Directors of Parking Technology and Administrative Services – Transportation & Parking within Transportation Services Department.
Ongoing/Renewable
Full-Time, 100% FTE
Hours generally scheduled onsite within 8:30AM to 5:30PM Monday through Friday. Nights and weekends may be required with this role.
Key Job Responsibilities:
Develop and implement recommendations that enhance employee engagement, professional development, and workforce effectiveness across Parking Operations
Lead cross-functional projects and operational initiatives from planning through implementation, utilizing project management best practices to drive efficiency, accountability, and organizational goals
Manage and support department initiatives and service contracts, including vendor coordination, contract compliance, performance monitoring, and continuous service improvement
Leads the coordination and integration of various parking operations into overall campus plans and directions. Ensures consistency with applicable statutes and laws, Board of Regent's directions, and university strategies
Recommends parking initiatives and/or policy and procedural changes to better meet campus needs and the needs of campus customers
Manages the budget of various units to ensure long-term solvency and the ability to meet fiscal commitments to funded parking improvements
Establishes effective and timely communications with other departments and student groups to facilitate close coordination between campus access programs and campus construction and maintenance activities
Develops and communicates a strategic vision and policy direction that is consistent with overall campus direction
Communicates policy and procedural changes to faculty, staff, and student groups, campus customers, and departmental stakeholders
Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE)…