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Position Title:
UW Oshkosh EAA Reservation & Operations Assistant
Job Category:
University Staff
Employment Type:
Temporary (Fixed Term)
Job Profile:
Clerical Helper
Job Duties:
Join the University of Wisconsin Oshkosh Event and Conference Services team and play a key role in supporting guests attending EAA. As the EAA Reservationist and Operations Assistant at UW Oshkosh, you will manage guest reservations, coordinate communications, provide exceptional customer service, and help ensure a seamless lodging experience from booking through event execution. This is an excellent opportunity for a detail-oriented, customer-focused professional who thrives in a fast-paced, team-oriented environment and enjoys contributing to one of UW Oshkosh's largest and most visible summer operations.
Schedule:
Hours may range from 7:45-4:30 p.m. Monday-Friday.
Work will be up to 20 hours per week from October-May and 40 hours per week during June and July . There will be a break period in August and September.
Key Job Responsibilities:
Utilize StarRez conference software to manage guest reservations, guest billing and event reporting.
Respond via phone and email correspondence to manage individual EAA guest reservations.
Effectively handle continuous communication with guests including complaints and concerns.
Prepare newsletter and email communication to be sent to EAA guests.
Coordinate with Event & Conference Services staff to ensure work is being done correctly and efficiently.
Provide exemplary customer service to all guests.
Assist with check in and execution of the EAA Airventure Lodging event the week of the event.
Mandatory availability during the 10 days of EAA lodging.
Department:
Events and Conference Services
Compensation:
Starting at $17 per hour commensurate with experience
Required Qualifications:
Must offer a flexible schedule and be available during business hours -7:45-4:30 p.m Monday-Friday
Customer Service Experience
Basic knowledge of Microsoft office suite
Ability and desire to learn on the job and be detail oriented.
Ability to multitask .
Ability to work in a fast paced environment with multiple competing deadlines.
Preferred Qualifications:
High level of computer and software proficiency , including the ability to independently navigate multiple software systems, troubleshoot routine issues, and quickly learn new technologies .
Prior supervisory experience
How to Apply:
Applicants must submit the following documents using the online application:
Cover Letter
Resume
*Please use your application materials to speak to each of the qualifications for this position as listed above. Be sure to describe your relevant experience and areas of expertise, using specific examples from your work and education history. Applicants must complete all required fields and attach all required documents prior to submitting the online application.
All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process.
Note: Once you have attached your materials and submitted your application, you will not be able to go into the system and change them.
To Ensure Consideration: Applications will be accepted until this position has been filled. Applications received after that date may be given consideration. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.
Contact Information:
For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166.
Work Authorization
Unless otherwise indicated in the job posting,…