Administration Associate
Salary : £25,200 per annum, plus company benefits
Location : Leeds, LS10 1AB
Contract : Permanent, Full Time
Shifts : 37.5 hours per week, Monday to Friday 9am until 5:30pm
Break: 1 hour unpaid break
Work model : Fully onsite during probation (3 months), transitioning to hybrid work
Williams Lea seeks a Administration Associate to join our team!
Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate.
Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact. Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide.
Purpose of the Role
The Administration Associate provides comprehensive administrative support to our global private equity firm. This may include tasks such as document management, data entry, content management, and communications.
Key Responsibilities
Utilize appropriate tracking systems and software to manage all administrative support tasks effectively
Assess job requests thoroughly to ensure tasks are completed accurately throughout their lifecycle
Provide administrative support in areas such as offering customer service, editing documents for communications, memos, and presentations, entering data (e.g., expenses, time, other), managing content/assets, conducting research, and supporting high-volume mail distribution
Follow established procedures, standards, and formats to ensure all administrative requests are fulfilled to client satisfaction
Communicate with team members, supervisors, or clients regarding any concerns related to job tasks or deadlines
Meet contracted service delivery agreements for clients
Troubleshoot basic software or hardware issues as needed
Foster a proactive environment focused on continuous service improvement and building strong client relationships
Perform quality assurance reviews on the work of others, as requested
Adhere to company policies, as well as client-specific policies
Use equipment and supplies in a cost-effective manner
Qualifications
High school diploma or equivalent
A minimum of 1 year of administrative support experience, ideally in a legal, banking, or large corporate environment
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with strong keyboarding and typing skills
Proficient in Concur Expense (desirable)
Personal Attributes
Strong attention to detail with the ability to manage multiple projects simultaneously
Excellent organizational skills and the ability to meet deadlines
Ability to handle sensitive and/or confidential documents and information with discretion
Sound judgment to make decisions that align with business needs and policies
Strong problem-solving skills, with the understanding of when to escalate issues to a supervisory level
Ability to maintain professionalism and composure throughout
Capacity to work both independently and collaboratively within a team
Adaptability to a fast-paced work environment
Effective verbal and written communication skills, maintaining professionalism at all times
Proficiency in using equipment, technology, software, and hardware required to perform job functions
Self-motivated with a positive attitude
Demonstrated customer service skills to establish, maintain, and enhance client relationships
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including…