Client Experience Associate
Salary: £30,000 per annum plus company benefits
Location: London, EC2N 4AG
Contract: Permanent, Full Time
Shifts: 37.5 hours per week, Monday – Friday, shifts between 7am and 7pm with 1 hour unpaid break
Work model: Fully onsite
Williams Lea seeks a Client Experience Associate to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Client Experience Associate provides professional and efficient front-of-house support to the firm, primarily managing the switchboard and meeting room reservations function. The role will also provide flexible support across reception and hospitality, ensuring a seamless and high-quality service to partners, employees, clients and visitors.
Key responsibilities
Switchboard & Reservations – Primary Responsibility
Manage the firm's switchboard, answering and directing incoming calls professionally and efficiently.
Take accurate messages and ensure they are passed on promptly.
Manage meeting room bookings, amendments and cancellations.
Maintain meeting room booking systems and calendars.
Coordinate hospitality and catering requirements for meetings.
Respond to enquiries and ensure meeting room requirements are communicated to the relevant teams.
Hospitality & Meeting Room Support
Set up meeting rooms for breakfast, lunch and dinner meetings.
Prepare meeting rooms with refreshments, including tea, coffee, water and other requested beverages.
Arrange tables, chairs, crockery, cutlery and glassware as required.
Deliver and serve food and refreshments to meeting rooms.
Ensure rooms are clean, tidy and presented to a high standard before and after meetings.
Assist with internal events and special hospitality requests.
Reception Cover
Be cross-trained to provide reception cover during holidays, breaks, absence or busy periods.
Welcome and greet clients and visitors professionally.
Manage visitor arrivals and notify the appropriate hosts.
Maintain a welcoming and professional reception environment.
General Responsibilities
Provide flexible support across the wider Front of House and Facilities team.
Maintain high standards of customer service, presentation and organisation.
Monitor hospitality supplies and report stock shortages.
Support colleagues and assist with additional duties as required.
Personal attributes
Previous experience in switchboard, reservations, reception or hospitality.
Excellent telephone manner and customer service skills.
Strong communication and organisational skills.
Good IT skills, including Microsoft Office and booking systems.
Professional, friendly and confident when dealing with clients and senior stakeholders.
Ability to manage competing priorities and work under pressure.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays (pro-rata for part time and fixed term roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career…