Creative Operations Director
Salary : £80,000 per annum, plus company benefits
Address: E14, London
Contract : Fixed Term Contract (12 months), Full Time
Hours : 37.5 hours per week
Shifts : Monday to Friday between 08:00-18:00
Break : 1 hour unpaid lunch
Work model : Hybrid - 4 days per week in the office and 1 day per week working remotely
Williams Lea are seeking a Creative Operations Director to join our team!
Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate.
Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact. Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide.
Job Purpose
The Creative Operations Director is responsible for leading the delivery of integrated creative services, ensuring operational excellence, and aligning creative output with client objectives and business strategy. Working closely with the Global Creative Director, the role combines strategic leadership, client partnership, and operational oversight to drive high-quality delivery, optimise service models, implement continuous improvement initiatives, and support the growth and development of the team.
The successful candidate will bring a strong creative background across disciplines such as design, motion graphics, and film, together with proven experience in leadership, project delivery, stakeholder management, and client engagement. They will play a key role in shaping service delivery, fostering innovation and best practice, and ensuring Williams Lea continues to provide a world-class service that supports client growth and evolving business needs.
Key Responsibilities
Gather and analyse client feedback to inform creative process improvements
Partner with client leads to identify growth opportunities and improve delivery
Responsible for strategic operational planning across the account
Identity new services and manage those from sale through to implementation and management
Implement tools and systems to improve team efficiency, quality and visibility
Responsible for Operational Excellence and client satisfaction
Oversee the creative workflow highlighting potential risks to the client
Analyses data and reports that give insight into how to adjust to improve the service
Proven experience in growing services and identifying new ones
Track Williams Lea and client budgets and POs across all creative projects
Work on month-end activities and invoicing
Responsible for contractual governance
Personal attributes
Strategic thinker with the ability to balance long-term vision and operational priorities.
Personable and approachable, maintaining a positive, professional presence and highly engaged communication style.
Strong listener with a naturally inquisitive mindset, able to probe beyond surface-level information, challenge assumptions, and seek clarity when needed.
Confident communicator who is comfortable leading discussions, influencing stakeholders, and driving outcomes.
Inspirational people leader, capable of motivating and guiding teams through demanding and fast-paced periods while upholding Williams Lea's values and culture.
Key Competencies
Proven project management and delivery skills
Fluency across the marketing ops stack - creative production and campaign delivery
Quality communication at all levels
Client Focus
Leading the Team
Planning and Organising
Delivering against strategic objectives
Essential Skills
Experienced Creative Account Manager…