Multi Services Assistant
Salary: £26,260 per annum, plus company benefits
Location: Derby, DE1 3WD
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate.
Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships, Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact.
Purpose of role
Multi-Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Office, Team Leader and Admin Support Manager. Whilst the list of tasks in this document is not exhaustive, the Multi-Services Assistant may cover any combination of the tasks set out below.
The Multi-Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
This includes, but is not limited to, the efficient and prompt answering of client queries, adhering to all Williams Lea policies and procedures, courteous interaction with clients and visitors following the Williams Lea protocols for this service, completing all work within the agreed services levels and assisting with completing general administrative duties as required.
All Multi-Services Assistants are accountable for maintaining the established relationship between Williams Lea and our clients. You will be able to recognise and translate the client’s needs and to translate these into a responsive service.
Key responsibilities
Operations
Managing a structured and efficient workflow for all service areas within your remit
Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
Regularly reviewing services to ensure continuous improvement of their delivery
Ensuring stationery, facilities and other equipment are properly utilised and maintained
Participating in cross departmental and site projects or other adhoc requests as assigned by the Team Leader or Admin Support Manager
Actively participating in all on site health and safety audits and assessments and oversee compliance as required
Ensuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
Any other reasonable request made by Williams Lea management or the client
Playing a flexible role assisting with the first impression, admin support and facilities services for the office
First Impression
Courteously greet and interact with visitors to the premises
Deal with any other reception duties as required
Manage room and hospitality bookings, including setting up rooms
Arrange hospitality and liaise with onsite cleaning teams
Organise and order catering where required
Stock control and maintenance of the hub area including general cleaning
Supervising and assisting at events (including evening events as agreed overtime)
Maintaining general stock management of the onsite coffee machines
Manage desk and room bookings via Condeco, reporting trends to Team Leader and Admin Support Manager
Floor Support/Docucentre
Deliver an exceptional file management service
Sort, scan, rename and distribute incoming…