At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
Curiosity : We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
A little bit about our team:
Distribution operations are the specialist team within the WEA Global Operations dept that supports WMG’s distribution business including ADA. In the Distribution Operations department, we work to ensure that releases from independent labels and artists are delivered on time and in accordance with industry standards, DSP guidelines, and the creative strategy of our partners. This is a collaborative role that interfaces with internal business entities as well as other Global Operations teams as well as external label partners and artists. We’re a group of creative problem solvers whose goal is to support independent music and position labels and artists for success. Getting products to market is the backbone of a distribution company!
Your role:
As Manager of Revelator Distribution Operations, you will play a critical role in supporting key clients and internal teams during US business hours. You will build deep expertise in the Revelator platform to oversee end-to-end operational workflows. In this position, you will drive seamless catalog ingestion support, monitor release deliveries, resolve technical DSP issues, optimize metadata and assets, and deliver actionable operational reporting to ensure independent labels and artists are set up for success across global digital service providers.
Here you’ll get to:
Catalog ingestion & delivery - provide support to the DSCO Catalog Ingestion team as they lead on catalog creation and delivery into Revelator
Delivery monitoring - Monitor delivery feeds and supply chain events daily; identify failed, stalled and rejected deliveries and action them within agreed turnaround time
Delivery monitoring - Manage (Investigate and resolve) DSP delivery errors, metadata rejections and asset failures
Delivery monitoring - bring up relevant issues to engineering with reproducible detail where a platform fix is required.
Delivery monitoring - Raise, track and chase tickets with DSP partners (Apple, Spotify, YouTube, Amazon and others) through to closure.
Metadata & asset optimization - Identify and optimize metadata including artist disambiguation / profile mapping, contributor enhancement, artwork / audio replacement,
Operational reporting - Produce recurring operational reporting on delivery volumes, error rates, open partner tickets and ingestion progress.
Operational reporting - Respond to internal and client queries on delivery and catalogue status within agreed service…