About Us
Wolf & Badger is on a mission to make retail fair. Supporting our community of independent designers from more than 70 countries, we connect customers with fashion, design, home and beauty from brands vetted against our sustainability guarantees, through our online marketplace and flagship stores in London, New York City and Los Angeles. We are a scale-up business based in the UK and US and a Certified B Corporation, with social and environmental purpose at the core of everything we do. We were the first UK online marketplace to become a certified B Corp, have been recognized by the Financial Times as one of Europe's Long-Term Growth Champions, and were one of the first marketplaces globally to take orders placed by AI shopping agents.
The Role
As our North American brand community grows, we are looking for a Brand Success Executive to join our New York team. Reporting to our Senior Brand Acquisition & Partnerships Manager, who leads our New York brands team, you will look after your own portfolio of US and Canada brands, from the day they join to the day they become one of our biggest success stories.
This is a relationship role with real commercial upside. The brands on Wolf & Badger are independent businesses, often run by their founders, and the best thing we can do for them is understand what they are trying to build. You will get to know your brands one-to-one, on calls, over coffee, at their studios and in our store, learn their goals, and help them grow: through their storefront and products, our marketing, sponsored listings and other retail media, and space in our stores through our store membership plans. As your brands grow, you share in that success through uncapped commission.
We use AI to take the repetitive work off your plate, so your time goes on what people do best: building relationships and exercising good judgment. We are looking for someone with high agency, who will look at how this role works, spot what can be streamlined, and make it happen, so there is more room to add value for brands. You will have Claude and AI-powered workflows from day one, and the freedom to build more.
At Wolf & Badger we champion a low-ego environment where cross-functional debate is encouraged, and we strive to be mission-oriented and fair at all times. Join us in growing an engaged, forward-thinking and high-functioning team.
Key Responsibilities & Accountabilities:
Build close, one-to-one relationships with a portfolio of US and Canada brands, getting to know their founders, their products and their goals, and getting out to meet them in person, whether over coffee, at their studios or in our store
Drive success for your brands on the platform, with particular focus on our Pro and highest-potential accounts, helping them grow their sales and get the most from Wolf & Badger
Present the right growth opportunities to each brand, including sponsored listings and other retail media, marketing packages and space in our stores through our store membership plans, and follow through from first conversation to sign-up
Run regular performance reviews with your top brands, using data to show what is working and where the next opportunity is
Get the basics right for every brand, from a fast, smooth onboarding and a strong storefront to quick, accurate answers to their queries across our help desk, email and phone, working with our Community, Operations and Product teams to resolve issues and improve the experience for every brand
Spot brands at risk of leaving early and act on it, handling pause and cancel requests with the aim of keeping strong brand relationships
Keep a disciplined pipeline of brand opportunities, with every account and open conversation accurately recorded in HubSpot and consistent follow-up
Look for ways to streamline and automate your own work with AI, and put them into practice, so more of your time goes on relationships and judgment
Host regular in-store drop-in sessions for brands at our SoHo store,…