Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments.
Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected.
By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.
This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.
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Role Purpose
As part of the Global Colleague Experience function, the Senior Specialist - Human Resources (Benefits) is responsible for the administration and delivery of employee benefits programs across the Americas.
This role serves as the subject matter expert for day-to-day benefits operations, including enrollments, life events, leave administration, payroll integration, vendor management, employee support, and benefits compliance. The position also plays a key role in annual benefits activities such as renewals, open enrollment, audits, system testing, and process improvements.
Key Responsibilities
Benefits Administration
Administer employee benefit programs across the Americas, including health, welfare, retirement, and voluntary benefit plans.
Manage employee enrollments, life event changes, dependent updates, and benefit terminations.
Review and approve qualifying life event requests, ensuring compliance with eligibility requirements and enrollment deadlines.
Coordinate benefits administration activities related to employee leaves of absence, including collaboration with employees, managers, payroll, and third-party vendors.
Administer COBRA and continuation coverage processes through external providers.
Ensure benefit coverage, deductions, and employer contributions are administered accurately and in a timely manner.
Support annual open enrollment activities, including testing, employee communications, issue resolution, and post-enrollment audits.
Employee Support & Case Management
Serve as the primary point of contact for employee benefit inquiries and escalations.
Provide guidance on plan options, eligibility requirements, enrollment processes, and coverage changes.
Investigate and resolve complex benefit-related issues involving employees, vendors, payroll, and HR stakeholders.
Partner with benefit providers to resolve enrollment discrepancies, claim issues, coverage disputes, and service concerns.
Deliver a high-quality employee experience through proactive communication and timely resolution of inquiries.
Leave Administration
Manage and coordinate employee leave programs, including statutory and company-sponsored leave plans.
Partner with payroll and leave vendors to ensure accurate pay administration and benefit continuation during periods of leave.
Support employees and managers throughout the leave lifecycle, including leave initiation, extensions, and return-to-work processes.
Ensure employee premiums and benefit deductions are administered correctly while on leave.
Vendor & Payroll Administration
Manage day-to-day relationships with benefit providers, brokers, and leave administration vendors.
Lead issue resolution and…