Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff.
Reports to:
Director of Marketing and Communications FLSA:
United States of America (Exempt) Employment Status :
Regular/Full time ABOUT THE ALLIANCE THEATRE
The Tony Award® winning Alliance Theatre is the leading producing theater in the Southeast, reaching more than 165,000 patrons annually. Over 140 productions have premiered at Alliance Theatre, including 11 that went on to Broadway. The theater performs on four stages: The Coca-Cola Stage at Alliance Theatre, Hertz Stage at Alliance Theatre, Goizueta Stage for Youth & Families, and the Selig Family Black Box.
Off the stage, Alliance Theatre is dedicated to education and community engagement. Through performances, classes, camps, in-school initiatives, online programs, and more, Alliance Theatre reaches over 90,000 students and community members annually.
Alliance Theatre’s mission is to expand hearts and minds on stage and off.
Annual Salary: $45,000.00
Position Description
From the moment patrons walk through our doors until the final bow, the Front of House Manager makes sure their experience is welcoming, safe, and memorable. You will lead the Alliance Theatre’s showtime patron experience, overseeing part-time front of house staff and a dedicated corps of volunteer ushers to deliver hospitality at every touch point before, during, and after each performance.
Sitting within Patron Services, you will partner closely with the Box Office, Stage Management, departments across the Alliance, and Woodruff Arts Center Special Events and Facilities teams. We produce approximately 12 shows each season, with audiences ranging from about 100 seats in the Selig Family Black Box to 650 seats on the Coca-Cola Stage. This role is a great fit for someone who is highly organized, genuinely loves people, and stays calm when the house is full and the clock is ticking.
WHAT YOU WILL DO
Patron Experience
Serve as the Alliance’s primary point of contact with patrons during every performance, welcoming each guest with warmth, respect, and professionalism.
Lead on-site patron services at special events and opening nights, making sure patrons feel welcomed and recognized.
Design and deliver loyalty-building moments, including patron recognition, “surprise and delight” touches, special amenities, and events.
Partner with Patron Services and Sales to ensure subscribers receive the full value of their subscription, including seating priority, discounts, and access to special events.
Work with the Box Office to resolve seating issues quickly, graciously, and fairly.
Collaborate with Alliance and Woodruff Arts Center colleagues to improve accessibility for patrons of all abilities.
Team Leadership
Train, schedule, and supervise the front of house team, including part-time House Managers, contracted support staff (such as ShowPros), security staff, and volunteer ushers, in partnership with the Associate Director of Patron Experience.
Coach and motivate staff and volunteers to consistently deliver an exceptional level of customer service.
Manage the volunteer usher program, including maintaining the usher database and keeping the corps informed through email newsletters, the usher hotline and website, and mailings.
Operations and Safety
Oversee all front of house operations to ensure the comfort, safety, and security of patrons across Alliance Theatre programming.
Ensure safe and orderly seating for every performance.
Partner with Woodruff Arts Center maintenance, housekeeping, security, and events teams so patron spaces are safe, clean, welcoming, and fully operational.
Make sure the front of house team is trained and ready to support evacuations and security procedures in an emergency, in coordination…