Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.
We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.
Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
IT Support Analyst II
Estimated annual base pay: $27.40(minimum) - $35.58(midpoint) - $43.75(maximum) Plus overtime
All members included in annual cash bonus opportunity.
401(k) match (4.5%)
Annual Woodward stock contribution (5%)
Tuition reimbursement and Training/Professional Development opportunities for all members
12 paid holidays.
Industry leading medical, dental, and vision Insurance upon date of hire
Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
Paid parental leave.
Adoption Assistance
Employee Assistance Program, including mental health benefits.
Member Life & AD&D / Long Term Disability / Member Optional Life
Member referral bonus
Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
Voluntary benefits, including:
o Home / Auto Insurance discounts
o Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave
The IT Support Analyst II provides hands-on technical support for end-user devices and IT solutions in both office and production environments. This customer-focused role collaborates with local and remote teams to resolve technical issues, support business and production needs, execute projects, and drive continuous improvement and innovation.
Key Responsibilities:
Provide Technical Support: Diagnose and resolve hardware, software, and infrastructure issues for endusers, ensuring timely and effective solutions.
Maintain IT Documentation: Develop and update troubleshooting guides, knowledge base articles, and support procedures to enhance team efficiency.
Compliance: - Competent understanding of permissions practices and licensing. Ensure observance within the environment.
Collaborate with IT Teams: Work closely with other IT departments to implement and maintain IT standards and practices, ensuring integration and functionality.
Troubleshoot Software Installations: Perform software installations, configurations, and understand how to troubleshoot issues using local and globally documented practices. Perform system upgrades to maintain optimal performance and security.
Key Skills:
Technical Troubleshooting: Capable of providing advanced support in diagnosing and resolving hardware and software issues within IT systems. Capable of resolving issues independently or working with higher level technicians.
Customer Support: Adept at providing responsive and effective technical assistance to endusers.
Operating Systems Expertise: Advanced knowledge of Windows and mobile iOS environments for effective support. Understanding of Linux OS a plus.
Communication Skills: Effectively convey moderately complex technical information within the team and to users. Including drafting of higher level and global communications.
Time Management: Efficiently manage and prioritize multiple support tasks and goals to meet overall service objectives.
Documentation: Proficient in creating and maintaining detailed technical documentation and support guides.
Software Installation: Perform automated and manual software deployments using tools such as SCCM, Intune, or custom scripts. Diagnose…