About the role
A new and exciting position as Transitions Manager at Workman, responsible for leading the strategic and operational management of transitions in and out of the firm’s managed portfolio.
This role requires a proactive leader with market-leading expertise in both on-boarding and off-boarding individual properties and portfolios.
This is a unique opportunity to build and then lead an in-house transitions team at Workman, shaping the future of transitions management within the business.
What matters most in this role
Ability to plan, structure, and deliver transitions from start to finish.
Managing multiple on-boarding and off-boarding projects simultaneously.
Accuracy in reviewing leases, contracts, financials, compliance docs.
Spotting gaps, inconsistencies, or risks.
Ensuring correct data migration into systems.
Confident working with clients, owners, internal teams, and vendors.
Ability to manage expectations and difficult conversations.
Duties and responsibilities
Strategic Leadership & Team Development
Build, develop, and lead an in-house transitions team, providing guidance, mentorship, and performance oversight.
Develop and deliver training programs and procedures for Property Managers ensuring they have the necessary knowledge and skills.
Operational & Compliance Management
Ownership, regular review and continual improvement of Workman’s on-boarding & off-boarding procedures and handover checklist.
Providing training and guidance on on-boarding & off-boarding procedures.
Client Management
Act as the primary point of contact for key clients during on-boarding and off-boarding processes, fostering strong relationships and ensuring their objectives are met.
Handle escalated issues with professionalism and efficiency.
Communication & Organisation
The ability to coordinate teams from across the business including Property Management, Client Accounting, Data Input, Procurement and Heath & Safety.
Strong organisational skills and attention to detail.
Project Management
Project manage key transitions with the expectation that the role and breadth of support expands as the transitions team grows.
The ability to multi-task and manage major transitions in and out simultaneously.
Performance Management
Establishing KPIs for on-boarding and off-boarding whilst monitoring and reporting on our performance against them.
Understanding key requirements under Sale Agreements whilst monitoring and reporting on performance against them.
Process Improvement & Innovation
Creating and maintaining a log of all transitions and any issues / inefficiencies identified, to ensure continual improvement of the firm’s on-boarding & off-boarding procedures.
Leverage technology and best practices to enhance service delivery.
Monitor market trends and industry developments to inform strategic decisions.
Business Development
The ability to cross-sell and introduce other Workman service lines.
Assisting in responding to RFP questions relating to mobilisation / transition management.
What we expect from you
Extensive experience (typically 8+ years) in commercial property management, ideally within a commercial property consultancy, or similar environment.
Experience managing and leading significant property and portfolio transitions in and out of management.
Strong leadership and team management skills, with experience overseeing portfolios.
In-depth knowledge of industry best practices.
Excellent organisation, communication and client relationship management skills.
Strong problem-solving ability with a proactive, solutions-oriented mindset.
Familiarity with property management software and other digital platforms.
Relevant professional qualifications (e.g. RICS) is highly desirable.
Some travel to the managed portfolio across the UK may be required and travel expenses will be covered.
Why Workman?
Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
Core working hours to allow for added…