Overview
At World Business Lenders (WBL), we provide flexible, short-term commercial loans backed by real estate to help small and medium-sized businesses across the United States, particularly those facing difficulties securing traditional financing.
We are a fast-moving, results-driven organization focused on efficient execution, strong risk management, and protecting the company's collateral position.
About the Role
Maintain an organized and efficient closing pipeline.
Ensure loans progress from Clear-to-Close through funding within established timelines.
Support Closing Analysts in meeting productivity, accuracy, and quality expectationsIdentify and resolve closing issues before they cause delays.
Ensure closing documentation is accurate and complete.
Reduce closing errors and post-closing deficiencies.
Maintain effective communication with internal departments and external closing partners.
Escalate complex issues to the Closing Manager promptly. .
What Success Looks Like
Maintain an organized, productive Closing Team with clear priorities and accountability.
Ensure loans progress efficiently from Clear-to-Close through closing and funding, meeting established SLAs and quality standards.
Promote accurate and complete closing documentation while minimizing delays and post-closing defects.
Identify workflow bottlenecks, resolve routine operational issues, and escalate complex exceptions appropriately.
Support effective coordination across internal departments and external partners while helping protect WBL's collateral position.
What You'll Be Doing
Daily Closing Operations
Assist the Closing Manager with daily workflow, loan assignments, and closing priorities.
Monitor the closing pipeline to ensure loans remain on schedule.
Provide guidance and support to Closing Analysts on closing requirements and procedures.
Review loan documents, settlement statements, payoff documentation, closing instructions, and related closing documentation.
Verify that required closing conditions have been satisfied or appropriately approved before closing.
Coordinate with Underwriting, Credit, Processing, Title, Legal, and Funding to resolve outstanding conditions.
Identify potential closing delays and communicate concerns to the Closing Manager.
Assist with complex or time-sensitive closings as needed.
Team Support & Training
Serve as the first point of contact for Closing Analysts regarding daily operational questions.
Assist with onboarding, training, and development of new team members.
Monitor individual workloads and assist with prioritizing assignments.
Provide feedback on work quality, accuracy, and productivity.
Reinforce compliance with established closing procedures and documentation standards.
Communicate recurring performance or workflow concerns to the Closing Manager.
Closing Coordination & Issue Resolution
Coordinate with closing attorneys, title companies, settlement agents, and internal departments to facilitate timely closings.
Assist in resolving documentation discrepancies, outstanding conditions, and scheduling issues.
Monitor closing and funding deadlines and follow up on outstanding items.
Escalate complex legal, title, collateral, or funding issues to the Closing Manager and appropriate departments.
Ensure closing-related questions and concerns are addressed promptly.
Quality Control & Process Improvement
Review closing packages for accuracy, completeness, and consistency.
Identify documentation errors and potential closing deficiencies before funding.
Ensure adherence to established checklists, workflows, and company policies.
Assist with tracking closing errors, turnaround times, and outstanding conditions.
Recommend process improvements to increase efficiency and reduce errors.
Support the Closing Manager in implementing updated procedures and quality standards.
Compliance & Risk Management
Ensure closing activities follow applicable company policies and regulatory requirements.
Identify and escalate documentation,…