With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
The IT Event Management Engineer is responsible for designing, implementing, and continuously improving global event detection and alerting systems that ensure proactive identification and resolution of IT issues before they impact users or services. This position operates at the intersection of engineering, automation, and service management , driving reliability, consistency, and operational excellence across hybrid cloud and on-prem environments.
The role is foundational to achieving a proactive, data-driven IT operations model —helping transition the organization from reactive firefighting to predictive service assurance.
Core Competencies
Technical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.
Process Orientation: Ability to document, standardize, and institutionalize best practices through templates and guides.
Collaboration: Works effectively across infrastructure, application, and service management domains.
Analytical Thinking: Strong data interpretation skills to identify event trends and patterns.
Innovation: Drives automation, simplification, and modernization of event workflows.
Customer Focus: Designs alerting systems that directly enhance reliability, transparency, and user satisfaction.
Qualifications & Experience
Education & Certifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable
Experience
At least 10–12+ years of total professional experience, with at least 5+ years of hands-on experience in IT Operations, Monitoring, and Event Management in enterprise environments.
Proven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
Experience integrating monitoring tools with ITSM platforms for automated incident management
Hands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible)
Exposure to hybrid environments (cloud + on-prem infrastructure)
Technical & Functional Skills
Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction
Experience designing or operating event-driven systems for proactive detection and service assurance
Knowledge of APIs and system integrations
Experience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)
Familiarity with ITSM processes (Incident, Problem, Change Management)
Core Responsibilities
1. Event Detection, Ingestion & Correlation
• Design and maintain event ingestion pipelines from multiple monitoring sources (e.g., Azure Monitor, AWS CloudWatch, network devices, applications, SaaS systems).
• Develop correlation logic and rules to identify related alerts and minimize redundant or noisy notifications.
• Maintain event taxonomies and classification standards to ensure consistent event tagging, severity, and categorization across systems.
2. Automation, Orchestration & Remediation
• Build and maintain automation scripts and workflows to automatically detect and remediate known issues (e.g., restarting services, clearing caches, resizing disks).
• Integrate event management systems with ITSM platforms (e.g., ServiceNow, SMAX) to auto-create and route incidents with contextual data.
• Participate in AIOps initiatives—leveraging predictive analytics and machine learning models to forecast incidents and anomalies.
3. Standardization,…