With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
The purpose of this position is to handle and manage the Sponsorship Systems desktop, Horizon mobile application, data management, child media contents and partly for incoming and outgoing correspondences for all support offices and Area Programmes (APs) in compliance with World Vision’s Global Standards and technical requirements.
This position would be focused on the smooth management of all Sponsorship engagement communications and correspondences that will enable World Vision International Nepal (WVI Nepal) to maintain timely and quality communication with sponsors and children. Also, this position will require to provide technical support to APs to identify and manage data gaps in system/child data and child media contents. This is an office-based position but will involve frequent visits to the districts and communities for monitoring and capacity building of Partner NGO staff.
The incumbent will always look opportunities on efficiency and innovative measures to apply in the business. This position envisions to support in quality performance of the sponsorship business to cater to the purpose.
DATA AND RICH MEDIA MANAGEMENT:
Support and coordination of all Sponsorship Communication features and Data management for WVI Nepal.
Monitoring of quality, integrity, security and consistency of information generated by all Child Sponsorship communications products and systems for WVI Nepal.
Ensure all the child media contents related to child Sponsorship is timely captured in APs, uploaded and WV Sponsorship Global Rich Media standard is maintained.
Monitor queries for all APs. Ensure queries are responded to and followed up by relevant FO/APs in a timely manner. Ensure queries and feedback loops are documented and closed appropriately.
Ensure WVI Nepal APs have latest updated media contents for capability in Auto APR production and identify and manage data gaps in system/ child data and child media content.
Manage the registered children’s data portfolio and ensure the authenticity of the information of registered children including well managed RC growth of APs in Horizon Hope.
Ensure timely generations and review of reports to share regularly with APs for timely action and follow up on GC rejected contents.
Support to ensure that WVI Nepal’s digitalization efforts are in alignment with the Partnership communications and products standards of Child Sponsorship.
Support to ensure digital upload of all community media products ensuring their quality and timeliness.
Liaise with MEAL functions to identify data discrepancies/gaps in WVI Nepal's various systems and to work on ensuring the data are authentic and consistent in all WVI Nepal systems.
Manage the Child’s Data Quality (DQ) Review process in close coordination with FO and AP
Ensure that all processes associated with WVI Nepal’s Child Sponsorship Rich Media and Data management are following organizational standards and policies.
CORRESPONDENCE MANAGEMENT:
Support in review of Correspondence Child Input and translation quality.
Review all business processes and operational activities related to Child Sponsorship Digital and paper-based correspondences are in compliance with WV’s global standards
Good understanding of correspondence standards, timeline, and technical requirements and ensure all correspondence are meeting the standards.
Properly process each correspondence and ensure that all correspondence meets the technical and timeline standards.
Ensure all the Digital Correspondences are processed on time with quality assured, upload scanned correspondences one by one into Horizon by the…