Director, Sales Compensation Operations
Location: Hybrid | 3 days in the office, 2 days remote
Candidates must live within 45 minutes of one of our offices in:
Michigan: Madison Heights, Livonia, or Potterville
Florida: Pinellas, Sanford, Hernando, or Panama City
South Carolina: Greenville or Charleston
Georgia: Augusta or Columbus
Alabama: Montgomery, Dothan, or Huntsville
Tennessee: Knoxville
Colorado: Denver
New Hampshire: Salem
About the Role
Join WOW! as our Director, Sales Compensation Operations and help shape compensation programs that drive profitable revenue growth across our sales channels.
This position is primarily responsible for the strategy, design, development, and implementation of all sales compensation for WOW! sales employees, as well as sales-related compensation for customer care and technician employees. This role also assists sales and marketing leadership in developing sales incentive programs for third-party sales partners.
You will develop the overall organizational strategy and compensation programs for driving revenue through all direct and indirect sales channels while supporting the Sales, HR, and Total Rewards teams with analysis, projects, and technical support.
What WOW! Offers
Base salary up to $135,000/year, based on experience
Medical, dental, vision, and life insurance
HSA and FSA options
401(k) with company match
Paid time off and company holidays
Tuition reimbursement for continued development
Employee broadband discounts
What You’ll Do
Essential duties and responsibilities include, but are not limited to:
Ensure sales compensation is expertly designed to optimize compensation investment and drive profitable revenue growth across all sales channels.
Serve as the key business partner for the SVP of Sales, SVP of Customer Care, SVP of Field Operations, and each sales channel leader in the design of sales commissions and incentive programs.
Develop compensation programs and plans to support the strategic initiatives of each sales leader.
Partner with the Director of Compensation to establish base pay ranges and total target compensation (TTC) for all residential and commercial sales employees.
Partner with Sales Operations, Product, Marketing, Finance, Payroll, Accounting, Compensation, and sales commission administration teams to develop detailed financial models that support revenue growth strategies.
Engage and manage third-party consultant relationships to provide technical advice associated with sales commissions and incentives.
Develop programs that are simple and can be administered and communicated in a way that supports operational excellence and efficiency.
Act as a change agent to ensure all new sales commission and sales incentive programs are effectively implemented.
Develop training for HR business partners, Talent Acquisition staff, and sales leadership to ensure these key leaders understand and can effectively communicate the sales commission incentive strategy and programs to candidates and employees.
Manage complex cross-functional projects involving the design, development, and implementation of sales compensation programs for new and existing products.
Ensure the design of all programs maximizes profitable revenue generation with a market-based investment in compensation across all sales channels.
Partner with the sales commission incentive team and Sales Operations to develop and implement compensation reports and analytics that measure return on compensation investment for revenue generation and retention.
Manage monthly sales compensation plan design committee meetings.
Perform all other duties as assigned.
What You’ll Bring
Education and Experience
BS/BA degree required, preferably in business, mathematics, or economics; MBA/MS preferred.
Minimum of 7 years of professional experience in compensation or sales operations, including at least 3 years in roles directly managing sales compensation.
Experience and Skills
Experience with enterprise sales commission systems…