Job Title: Supervisor
FLSA Status: Non-Exempt
About Wright Outdoor Solutions
Wright Outdoor Solutions provides comprehensive outdoor and indoor services to residential and commercial clients throughout Iowa and the Midwest. Services include arbor care, landscape maintenance, lawn care, plant health care, interiorscaping, holiday decor, and landscape construction.
Our team is guided by the core values of Safety, Integrity, Excellence, Respect, Teamwork and Innovation. As an employee-owned company, we are committed to developing exceptional team members, building lasting customer relationships, and delivering outstanding service experiences.
Job Summary:
The Arbor Supervisor is responsible for leading arbor operations within Des Moines and Cedar Rapids areas. This role provides direct supervision of arbor crews, manages daily production activities, ensures compliance with safety and quality standards, and drives customer satisfaction and profitability.
The Arbor Supervisor serves as a key member of the branch leadership team and is responsible for developing employees, executing operational plans, maintaining equipment and resources, and supporting business growth. The ideal candidate is a skilled arboriculture professional with strong leadership abilities, a passion for safety, and a commitment to delivering exceptional customer experiences.
Essential Job Duties:
Safety Leadership
Champion Wright Outdoor Solutions' safety-first culture.
Conduct daily jobsite safety briefings and weekly tailgate meetings.
Ensure compliance with OSHA, ANSI Z133, ANSI A300, TCIA standards, and company safety policies.
Investigate accidents, incidents, property damage claims, and near misses.
Maintain required safety certifications and training records for team members.
Perform regular jobsite audits and field observations.
Operations Management
Schedule and coordinate arbor crews, equipment, and resources.
Manage tree pruning, removals, cabling, bracing, stump grinding, mulch grinding and plant health care services.
Ensure projects are completed safely, efficiently, and profitably.
Monitor labor productivity and daily production goals.
Conduct quality assurance inspections and provide corrective coaching when necessary.
Ensure work is completed according to Wright Outdoor Solutions standards and customer expectations.
Team Leadership and Development
Recruit, onboard, train, and develop arbor team members.
Conduct regular performance conversations and coaching sessions.
Identify future Crew Leaders and support career development pathways.
Promote employee engagement and retention initiatives.
Build a positive, collaborative, and accountable team culture consistent with employee ownership principles.
Customer Relations
Develop and maintain strong customer relationships.
Participate in customer site visits and consultations.
Resolve customer concerns professionally and promptly.
Ensure customer communication is timely, accurate, and documented.
Deliver an exceptional customer experience that drives retention and referrals.
Sales and Business Development Support
Identify enhancement opportunities for existing customers.
Support sales efforts through site evaluations and technical expertise.
Partner with Account Managers to grow arbor revenue.
Promote plant health care, preventive maintenance, and additional service offerings.
Assist with proposal reviews and production planning.
Financial Management
Achieve branch revenue, gross margin, and profitability objectives.
Manage labor hours, overtime, equipment utilization, and job costing.
Monitor departmental budgets and operational expenses.
Support annual planning and forecasting processes.
Use operational software and reporting tools to monitor performance metrics.
Other Duties:
Position may require some outside travel
During emergencies or natural disasters may be required to be on duty for the duration of the disaster
Supervisory Duties:
Responsible for supervising employees on their team to ensure…