About Wright Service Corp:
Wright Service Corp. is a prominent leader in several environmental services industries, providing integrated vegetation management, forest management and reforestation, technology solutions, environmental and agricultural sustainability consulting, commercial environmental services, residential and commercial landscaping, tree care, interior plantscaping, and other outdoor and indoor services.
The Wright family of companies includes Wright Tree Service®, Wright Outdoor Solutions®, Eocene Environmental Group℠, Eocene Environmental Group of the West, Wright Tree Service of the West, Wright Tree Service of Puerto Rico, Wright Canada Holdings, and commonly seen brands, such as Spectrum Resource Group, ArborCare and Verdure Elements.
Wright Service Corp. has been employee-owned since 2002 and headquartered in Central Iowa since 1933, when Wright Tree Service was founded by John L. Wright.
Job Summary:
The Field Operations Technology Specialist serves as a subject matter expert for supported field operations technologies and related business processes. This position is responsible for supporting, enhancing, implementing, and maintaining technology solutions that enable business operations and drive organizational effectiveness. The Field Operations Technology Specialist partners with business stakeholders to understand operational needs, support end users, deliver training, coordinate testing and implementation activities, and recommend technology solutions that improve efficiency, accuracy, user experience, and business outcomes.
Essential Job Duties:
Travel will be required for team meetings, training, or business-related events.
Customer Support & Service Delivery
Serve as a primary support resource for assigned technologies and business applications.
Respond to, investigate, troubleshoot, and resolve technology-related issues and support requests.
Provide timely, professional, and customer-focused support to end users and business stakeholders.
Escalate complex issues to appropriate technical resources, vendors, or leadership as necessary.
Document issues, resolutions, enhancement requests, and support activities.
Monitor recurring issues and recommend solutions that improve user experience and operational efficiency.
Develop and maintain positive working relationships with users and stakeholders.
Business Analysis & Solution Development
Gather, document, and validate business requirements from stakeholders and end users.
Analyze business processes and workflows to identify opportunities for improvement.
Assist in evaluating and designing technology solutions that meet business needs.
Translate business requirements into functional specifications and solution recommendations.
Collaborate with stakeholders and technical resources during solution development and implementation activities.
Support process improvement and technology optimization initiatives.
Recommend enhancements that improve efficiency, effectiveness, and data quality.
Training & User Adoption
Develop and deliver training programs for end users and business stakeholders.
Facilitate instructor-led, virtual, and one-on-one training sessions.
Create and maintain training materials, user guides, job aids, and knowledge resources.
Support onboarding of new users and introduction of new technology solutions.
Assess training needs and identify opportunities to improve user knowledge and adoption.
Provide post-implementation support and coaching to encourage successful technology adoption.
Promote best practices and effective use of supported technologies.
Gather user feedback and recommend improvements to training materials and support resources.
Testing & Implementation Support
Develop testing plans, test scenarios, and validation procedures.
Participate in system testing, quality assurance activities, and User Acceptance Testing (UAT).
Validate functionality and business processes prior to implementation.
Support software implementations,…