Location
SAINT LOUIS, MO 63110
Scheduled Hours
40
Position Summary
Provide analysis, planning, organization, communication and management necessary to support all aspects of a Shared Infrastructure Functional Area. This position also participates in management discussions, planning, and assisting in the development of strategic plans at functional level.
Job Description
Primary Duties & Responsibilities:
Coordinate the service delivery for assigned Shared Infrastructure Functional Areal. Primary functions include: Provide solution engineering, process analysis and system design of systems.
Manage projects and system support including supervision of personnel.
Ensure data integrity and security of these systems.
Participate in management discussions and planning at the department level to ensure that adequate resources are available to meet business requirements.
Provide new programming as needed to keep projects on target.
Provide leadership and recruitment and development of professional staff and ongoing evaluation to include resource allocations and organizational of staffing.
Provide disciplined project management methodology including documentation and implementation standards required to meet project milestones.
Recruit and develop professional staff and ongoing evaluation.
Perform other duties as assigned.
Working Conditions:
Job Location/Working Conditions
Normal office environment
Physical Effort
Typically sitting at a desk or table
Equipment
Office equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
Certifications /Professional Licenses :
No specific certification/professional license is required for this position.
Work Experience:
Relevant Experience (6 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
Leads a team of engineers responsible for endpoint engineering, architecture, and escalated technical support across approximately 30,000 Windows and 5,000 macOS devices university-wide. This role owns the strategic direction of endpoint management tooling — including our transition from MECM to Microsoft Intune — and ensures the university's patching, deployment, and OS lifecycle processes meet evolving security and compliance demands.
Core responsibilities:
Set technical direction and roadmap for endpoint engineering across MECM, Intune, and Jamf, including evaluating and piloting new deployment methodologies
Own large-scale OS and application deployment strategy across Mac and Windows platforms, including complex task sequence and image-based build design
Direct patch management and security update deployment for OS and third-party applications, with accountability to vulnerability remediation SLAs
Lead escalation management, coordinating engineering resources to resolve complex, high-impact technical issues
Supervise, coach, and develop technical staff; own hiring, performance management, and career growth for the team
Build and maintain relationships with customers, technicians, analysts, and specialists to advocate for endpoint services and represent the team's roadmap
Maintain system documentation and governance standards for endpoint infrastructure
Preferred Qualifications
Education:
Master's degree
Certifications /Professional Licenses :
No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Business Analysis, Business Information Systems, Business Solutions, Communication, Computer…