Location
St. Louis, MO 63110
Scheduled Hours
40
Position Summary
Coordinates the daily operations of the Surgical Prehabilitation and Readiness (SPAR) program, which helps patients prepare for surgery. Serves as a central contact for patients and the care team, coordinating enrollment, education, follow-up, referrals, documentation, and program supplies. Supervises assigned support staff and works with clinical and operational partners to support a consistent patient experience and effective program operations.
Job Description
Primary Duties & Responsibilities:
Coordinates patient services providing quality care in efficient and cost effective manner.
May supervise support staff, scheduling work assignments to ensure appropriate coverage, hires, trains and evaluates performance.
Maintains established policies and procedures and quality control through quality assurance and risk management programs.
Promotes and maintains effective communications and collaboration within departmental administrators, managers and supervisors.
Maintains and monitors all patient accounts.
Provides reports, analysis and maintains records as required.
Coordinates and maintains equipment and supplies ordering when needed.
Assists with clerical tasks as needed including answering phones, computer entry, copies and fax material.
Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction.
Coordinates the patient’s participation in SPAR from enrollment through the preoperative period, including scheduling, follow-up, and communication with patients, families, and care teams.
Supports patient assessment, individualized planning, and progress monitoring within the scope of the position and established SPAR protocols; escalates clinical questions or concerns to the appropriate licensed clinician.
Provides approved patient education and resources on activity and mobility, nutrition, pulmonary hygiene, smoking cessation, and mindfulness.
Helps patients and families set up and use program technology, including Fitbits, and troubleshoots routine issues.
Coordinates referrals and connects patients with resources identified by the SPAR care team.
Documents participation and progress in Epic and enters program information in REDCap and other tracking tools accurately and promptly.
Tracks enrollment by surgical department, Fitbit distribution and returns, and other operational information needed for program reporting.
Supervises the SPAR medical assistant, including work assignments, training, day-to-day guidance, and performance feedback.
Orders, inventories, assembles, and distributes program materials; coordinates shipment of supplies to patients and returns of loaned devices.
Responds to patient calls and messages promptly and facilitates communication among surgical teams, SPAR staff, and other partners.
Identifies workflow and service improvements that support patient participation and program effectiveness.
Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions:
Normal office environment
Physical Effort:
Typically sitting at desk or table
Repetitive wrist, hand or finger movement
Equipment:
Office equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications /Professional Licenses :
No specific certification/professional license is required for this position.
Work Experience:
Clinical Office, Including Supervision (5 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
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