Who We Are:
IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and event management. It powers growth of revenues, fanbases and IP for more than 250 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, World Rugby, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.
TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.
Working Conditions:
Permanent role, Shift work
Location: London, Gunthorpe St (with potential for international travel).
Reports To: Head of TOC, Cingularity - IMG Media.
Unusual Challenges
International travel will be required at least once a year to support our global team.
The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences.
Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern. Engineers do not work hours between 00:00 and 07:00.
Purpose
To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services, including through automation and AI.
This role requires a strong blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.
Key Responsibilities
Operational Support & Team Contribution:
Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e.g., Nimbra Vision, Zabbix, Grafana, multiviewers and transport stream probes).
Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
Review, process, and monitor planned work activities, ensuring minimal disruption to live services.
Service & Solution Delivery
Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
Provide direct customer support via phone and email, address service issues, bookings, and other enquiries, and collaborate with partners and suppliers as needed.
Proactively identify and address potential issues before they impact service delivery.
Complete service bookings, including provisioning of occasional use services.
Technical Execution & Incident Management:
Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
Log, analyse, and act upon all incidents promptly, contributing to incident reports and root…