Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary
The Expert Field Service Technician is responsible for performing advanced field service activities at customer sites in a safe, efficient, and professional manner. This role includes troubleshooting, repairing, and maintaining mechanical, electrical, diesel, and industrial equipment while providing technical support and exceptional customer service. The technician will work independently in the field, manage service priorities, diagnose complex equipment issues, and identify effective solutions to minimize downtime.
Who We Are Looking For
Xylem is seeking experienced, mechanically inclined professionals who are passionate about hands-on work, advanced troubleshooting, and solving complex technical problems. We encourage individuals with backgrounds in field service, mechanical and electrical systems, diesel-powered equipment, pumps, motors, controls, industrial equipment, or related skilled trades to apply. Candidates who are comfortable working independently, communicating technical information to customers, and taking ownership of complex field service issues are encouraged to bring their expertise to our team.
At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Senior Field Service Technician.
Essential Responsibilities
Promote and maintain a strong safety culture while ensuring compliance with company and customer safety standards.
Perform advanced troubleshooting, repair, and preventative maintenance on mechanical, electrical, diesel, and related equipment.
Diagnose equipment issues and identify effective solutions to minimize downtime.
Maintain and manage parts inventory, tools, and company equipment.
Provide professional onsite customer support and communicate technical information clearly.
Work independently in the field while managing priorities, schedules, and customer expectations.
Collaborate effectively with internal teams, customers, and other service personnel.
Maintain accurate service documentation, reports, and required records.
Identify opportunities for process improvements and contribute to a culture of accountability and continuous improvement.
Represent Xylem professionally while delivering a high level of customer service.
Qualifications
High school diploma or equivalent required.
5-7 years of field service, mechanical, electrical, diesel, or industrial equipment experience preferred.
Experience troubleshooting and repairing complex equipment in a customer-facing environment preferred.
Experience working with diesel-powered equipment, pumps, motors, controls, or industrial systems preferred.
Ability to obtain required customer clearances, including TWIC, DISA, or other site-specific requirements.
Ability to obtain and maintain a DOT Medical Card.
Clean driving record required.
Skills
Strong mechanical and electrical troubleshooting skills.
Ability to diagnose problems and implement effective repairs with limited supervision.
Strong technical aptitude with the ability to understand and interpret technical documentation.
Experience using Microsoft Office applications and mobile technology.
Strong customer service, communication, and relationship-building skills.
Ability to clearly communicate technical information to customers and internal teams.
Strong critical thinking and problem-solving skills.
Ability to adapt to changing priorities and resolve complex field…