Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Expert Service Center Technician is responsible for performing service activities at service center locations in a safe and efficient manner. This role includes working with mechanical, electrical, and plumbing systems, performing preventative maintenance, troubleshooting equipment issues, assisting with shop and yard work, and ensuring a safe work environment. The position may occasionally interface with customers.
Key Responsibilities
Maintain a safe working environment and culture
Take care of company property and equipment
Demonstrate accountability, innovation, and empowerment in all tasks
Function effectively as part of a team and work independently with minimal supervision
Lead, coach, and mentor junior technicians as needed
Perform preventative maintenance, inspections, and repairs on mechanical, electrical, and plumbing systems
Assist with general shop and yard tasks as required
Communicate clearly and professionally with coworkers and customers
Travel to customer or job sites as needed (up to 20%)
Education & Certifications
Required:
High school diploma or equivalent
Capable of obtaining a CDL (Class A or B) with applicable endorsements – preferred, not required
Preferred:
Technical or trade school background
Technical certifications, industry-specific licenses, or military technical experience
Experience
3–7 years of technical experience in mechanical, electrical, or plumbing work
Experience with customer service
Experience working independently without direct supervision
Skills & Competencies
Strong mechanical, electrical, or plumbing skillset
Ability to troubleshoot and resolve technical problems
Critical thinking and problem-solving skills
Ability to synthesize technical information and communicate it clearly
Microsoft Office proficiency
Strong safety awareness and adherence to procedures
High-Impact Behaviors
Continuous Professional Development: Seek opportunities for self-improvement and stay updated on industry trends
Collaboration & Teamwork: Work well with others, contribute to team goals, and value diverse perspectives
Results-Driven Performance: Focus on achieving objectives efficiently and effectively
Driving & Travel Requirements
Ability to complete driver-related forms and background checks
Clean driving record
DOT Medical Card – if applicable
Travel up to 20%, including occasional overnight stays
Work Environment
Outdoor work is required
Shop and yard work included
Physical activity may include lifting, standing, and moving equipment
Who We Are Looking For: Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.
The estimated salary range for this position is $35-37 an hour. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions…