Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role:
The Service Center Specialist is a field-forward, operations-driven role supporting rental, service, and project execution. This position plays a critical role in sourcing equipment, coordinating dispatch and logistics, managing contracts, and ensuring billing accuracy to keep field operations running safely and efficiently. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.
Core Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Field Operations & Equipment Support
Source and locate rental and service equipment across branches and approved vendors
Coordinate equipment availability to meet jobsite schedules and emergency demands
Support equipment mobilization and demobilization activities
Work closely with field teams to ensure equipment readiness and accuracy
Assist Service Technicians with field work orders
Maintain accurate inventory records for parts and equipment, and address any discrepancies
Dispatch, Logistics & Scheduling
Dispatch and schedule trucks for equipment deliveries and pick-ups
Coordinate logistics with drivers, field technicians, and branch personnel
Maintain delivery and pick-up schedules aligned with jobsite requirements
Prepare and manage dispatch documentation and customer sign-off paperwork
Order Processing & Purchasing
Create and process rental orders, service orders, and purchase orders
Generate rental and service quotes and convert them into active orders
Ensure labor, equipment, parts, and service operations are accurately entered into systems
Maintain documentation related to purchasing and equipment movement
Contract Administration
Support customer contract setup, renewals, extensions, and simple modifications
Review auto-renewals and coordinate contract additions with sales and branch staff
Ensure contract terms, rates, and freight agreements are accurately reflected in orders
Assist in resolving contract-related issues
Billing & Financial Accuracy
Ensure accurate time entry, billing codes, and cost allocation
Support billing for rentals, projects, and service engagements
Obtain and maintain customer payment information
Assist in resolving billing discrepancies and customer inquiries
Safety, Compliance & Culture
Promote and maintain a safe working environment and strong safety culture
Demonstrate accountability, ownership, and operational excellence
Qualifications:
High School Diploma or equivalent
2+ years of operations, field coordination, rental, or service experience
Experience in equipment rental, construction, utilities, or industrial services preferred
Proficiency in Microsoft Office
Mechanical background preferred
Experience with an ERP system preferred, SAP preferred
Dispatch or billing system experience preferred
Intra-departmental communication for purpose of alignment/ information sharing
Ability to understand concepts in execution and strong organization skills
What we can offer you:
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness…