COMPENSATION:
$20/hour
POSITION SUMMARY:
This position supports the work of YMCA Camp H.R. Erdman, which is committed to
strengthening the community by providing positive life-changing experiences for individuals, groups, and families. This position is responsible for following up with reservations, collecting and filing paperwork, collecting and processing payments, and assisting other departments in providing guests and campers with an excellent experience before and during their stay at Camp Erdman. This position's mission is to serve as a team player in all departments by providing clerical and administrative support.
ESSENTIAL FUNCTIONS:
Welcome and assist walk-in visitors and on-site guests who enter the front office throughout the day, including camp tours and basic information about programs, mission, and facilities.
Address camp inquiries by answering incoming phone calls, following up on voicemails, and replying to emails in a timely and professional manner.
Verify, sort, and distribute incoming and outgoing mail.
Maintain an organized and clean front reception desk and overall office interior
Perform registrar duties in assisting registrants in completing online registrations, processing payments, following procedures for processing accounts receivable, assist in collecting and filing group and camper family forms, documents, and waivers.
Assist with check-ins and check-outs and communication/coordination between various departments
Assist the Office Manager in monthly inventory reports and bank deposits
Annual Campaign Assistance
Staff & Community Events Assistance
Assist with Camp Store duties as assigned
Managing Office Equipment/Supplies
Accounts Receivable - Assist in monthly AR Collections
Code invoices and submit for processing
Assist in petty cash requests and monthly reporting
Assist in bank runs
13. Marketing - Assist in collecting pictures & videos of the various camp activities daily
Assist in creating and executing a social media strategy that is in line with our YMCA mission statement.
Assist in creating appropriate marketing materials such as flyers, pamphlets, and banners for YMCA activities, programs, & events according to branding guidelines.
Assist in organizing the Camp store & Event Merchandise
Reports any suspicious, inappropriate behaviors and policy violations to the supervisor immediately and complies with mandated YMCA and State of Hawaii abuse reporting requirements.
Reinforces staff and volunteers to adhere to policies and procedures related to abuse risk.
Responds seriously and confidentially to reports of suspicious and inappropriate behaviors, and responds n quickly to policy and procedure violations using the organization’s progressive disciplinary procedures.
Complies with the YMCA and State of Hawaii abuse reporting requirements.
Performs other duties as assigned.
QUALIFICATIONS:
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Previous experience in customer service (answering phones, greeting customers, handling customer concerns)
Basic accounting skills
Computer experience (MS Word, Excel, Publisher, PowerPoint - Google Docs, Sheets, Forms, Slides)
At least 18 years of age
Current TB Test
Child Protection Commitment
The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.