Status: Full Time, Non-unionized Term (1.5 years)
Work Environment: On site, Shift work
Number of positions available: 1
WHY CALGARY AIRPORTS
Powered by heart and dedicated to excellence, we’re the team that keeps Calgary connected – and you could be our newest member.
We’re in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone.
WHAT’S THE TEAM LIKE
The Integrated Operations Centre team oversees the day-to-day operations of a busy international airport, ensuring the safe, efficient, and seamless movement of passengers and aircraft.
Reporting to the General Manager, Integrated Operations Centre (IOC) & Capacity Planning, the Manager, Operations – Airports (MOA) plays a critical leadership role in overseeing real-time airport operations in a 24/7 environment. This position is responsible for making timely, high-impact decisions that ensure operations are conducted safely, securely, and efficiently, while aligning with regulatory requirements and the Authority’s risk profile. The MOA leads on-duty airport personnel and directly influences the seamless delivery of daily operations across the airport ecosystem.
As a seasoned leader, the MOA brings strong operational expertise and the confidence to provide clear, concise briefings to Executive leadership during incidents and emerging situations. This role requires a high degree of professionalism and the ability to collaborate effectively with a diverse range of stakeholders, including airline partners, intelligence agencies, government bodies, and international organizations. As a visible and trusted leader, the MOA exercises sound judgment to support operational continuity and deliver an exceptional airport experience.
This dynamic role also offers opportunities to contribute beyond day-to-day operations, with the potential to lead special initiatives and participate in strategic projects that support the ongoing evolution of airport operations.
WHAT ARE SOME OF THE RESPONSIBILITIES
Operational Responsibilities:
Oversee and support the day-of operational performance across the airport
Act as the critical decision maker for airport operational challenges and the key link with the Business Recovery and Crisis Management teams
Apply knowledge of aviation regulations such as Transport Canada, Border Protection, Law Enforcement, Health Agencies, etc.
Monitor and report on planned and unplanned activities such as labor actions, traffic management initiatives, and cascading impacts from other airports or agencies
Lead capacity management initiatives and organize, prepare and host weather planning calls, etc with relevant stakeholders
Weather analysis application and preparatory measures
Create, amend and cancel NOTAMs and permits relative to day-of operations
Audit incident reports for deviation in process and inefficiencies in procedures
Collaborate with the Communications team to provide media statements relating to events that impact guest experience
Collaborates with Security, Safety and Environment teams to make decisions
Partner with various stakeholders with a focus on comprehensive guest satisfaction and operational excellence
Complete specific duties or special projects relating to IOC programs and initiatives as required
Activate the Airport Emergency Operations Centre and represent the IOC in high-level events when required
Work twelve (12) hour shifts through varying hours of the day, 24/7/365.
Leadership Responsibilities:
Lead an IOC team of various specialists and provide guidance to day-of operational delivery teams
Act as upper management’s representation to provide direction in navigating policy/procedure violations that impact day-of operations
Provide guidance, coaching and support on employee performance, correcting and coaching in the moment, while modeling YYC’s core values
Oversight of the IOC employee’s schedules, ensuring appropriate coverage for sick time or other…