Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Job Description
Zayo is seeking a Field Engineer Specialist to schedules on-site activities with customers, vendors and carriers. The Field Engineer Specialist installs, troubleshoots, repairs and maintains all equipment associated with ENA services to the customer premise, including data, voice, and wireless communication systems. Defines and diagnoses issues by applying technical expertise, product knowledge, communication and problem-solving skills. Uses independent judgment to determine root problem cause and provide resolution to customer. Manages multiple assignments with shifting priorities and time frames to meet customer expectations.
Location Requirement: this role will cover the Lexington, KY metro market area working in the field. Our ideal candidate will reside within a 30-minute commute of the Lexington, KY metro area.
Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.
Responsibilities:
Collaborates with ENA Engineers, Project Managers, and others to initiate technical process changes to improve serviceability, efficiency and customer experience.
Works with customers, vendors, and carriers to schedule on-site activities surrounding all trouble, survey and installation work.
Preps and tests hardware for installation. Updates firmware for each device. Ensures that all config components are in place and ready for production prior to dispatch.
Travels to customer locations to install, troubleshoot and support inside wiring from carrier’s demarc to access router.
Troubleshoots network hardware problems, utilizes network analyzers and tests equipment.
Responsible for knowing when to escalate issues to appropriate support group. Interacts with third party vendors and consultants on behalf of ENA.
Handles low voltage demarc extensions and cross connects between network devices which requires high-level knowledge of Ethernet communications and Layer 2 switching of the OSI model.
Has a firm grasp on layer 1 connections (Cat 5 & 6 terminations, house cabling RJ21X and 66 blocks, identifying different fiber terminations) which will also be used heavily while in the field.
Creates, updates and maintains accurate site documentation including all pictures and documents associated with ISP and OSP work for ENA builds into customer’s facilities.
Documents all project and trouble work proficiently in an internal ticketing system.
During ISP/OSP surveys, works with vendors and carriers to identify the most cost-effective pathway for both the customer and ENA.
Works with the vendor to have a firm quote generated in a timely fashion for Project Management approval and PO creation.
Maintains appropriate equipment levels for specific coverage area.
Work with Inventory Management to obtain hardware for upcoming installs.
Tests and repairs equipment returned from customer locations.
Responsible for adhering to departmental inventory management discipline and keeping ENA’s Asset Management tool accurate and up-to-date in association with activities performed.
Occasionally coaches, instructs or assists others in area of expertise.
Improves performance impact through personal growth in knowledge and expertise.
Personally seeks continuous improvements in own job performance…