Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Field Technician II performs hands-on installation, testing, turn-up, troubleshooting, and maintenance of telecommunications network equipment and services. This role works with limited supervision across transport, fiber, power, ISP/OSP, and critical infrastructure environments using standard telecom test equipment and company procedures. The Field Technician II supports assigned geographic markets by completing field work, documenting results, maintaining network reliability, and identifying issues before they affect service. The role may support on-call rotations, after-hours activity, extended shifts, and occasional overnight travel based on business needs.
***Please note that this role will be based out in Boston, MA and working in the field. Our ideal candidate will reside in the Boston, MA metro area.
Responsibilities
Install, test, turn up, decommission, and troubleshoot network and customer services, including SONET, TDM, DWDM, IP, Ethernet, and related transport equipment.
Perform optical, Ethernet, BER, SONET, circuit, and power testing using appropriate tools such as OTDRs, optical power meters, digital multimeters, fiber identifiers, and fiber scopes.
Complete installation commissioning and ongoing support of optical transmission systems, DC power, low/high voltage electrical systems, and related critical infrastructure.
Perform preventive and demand maintenance for network facilities, equipment, materials, and assigned infrastructure to support service reliability and operational standards.
Install, label, scope, clean, and test fiber optic patch cords and support ISP/OSP work, including metro and long-haul fiber assignments as needed.
Conduct site surveys and field inspections to assess building entrance requirements, equipment space availability, outdoor cabinets, buried cable, construction areas, and related facilities.
Identify, troubleshoot, document, and escalate potential network issues before they become service affecting, using deductive reasoning to improve network performance and customer experience.
Prepare accurate field documentation, including site surveys, fiber panel audits, closeout packages, power audit reports, maintenance records, and other required work records.
Communicate effectively with customers, peers, contractors, management, and cross-functional teams; participate in project and process meetings and serve as a resource for less experienced technicians.
Follow safety procedures, maintain eligibility to operate a company vehicle, complete vehicle inspections, and support on-call, after-hours, extended-shift, and overnight travel requirements as assigned.
Qualifications
Working knowledge of telecommunications network infrastructure, fiber optic systems, transport equipment, critical infrastructure, ISP/OSP environments, and related field practices.
Experience installing, testing, turning up, troubleshooting, or maintaining telecommunications equipment and services, including SONET, TDM, DWDM, IP, or Ethernet-based platforms.
Ability to read and interpret safety rules, MSDS/SDS documents, MOPs, CLR/DLR documentation, procedures, and vendor materials related to company-owned equipment.
Ability to work in varied field environments, including indoor and outdoor locations, heights, confined spaces, construction areas, various terrain, and changing weather conditions.
Ability to meet physical requirements of the role, including lifting up to…