Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Manager, Design Engineering - Optical to lead a team of Optical Design Engineers that are responsible for designing, capital allocation, link engineering, project managing, and implementing new optical services on DWDM network.
The Manager, Design Engineering - Optical will effectively communicate with internal order management personnel and various internal teams on the progress of the team’s respective projects. In addition, the Manager, Design Engineering - Optical will be responsible for the team meeting and exceeding key performance targets monthly, quarterly and annually.
The Manager, Design Engineering - Optical requires high level knowledge of DWDM optical networks, signal flow, optical power requirements, electrical power requirements, network build, augment, and groom designs. The position is a leadership role responsible for their team's success.
Responsibilities:
Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database. Provides project status updates on the order when necessary for the project management groups.
Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues.
Exercises interpersonal skills in working with all internal customers.
Performs other related duties or projects as assigned by management.
Ensure safeguarding of confidential information that may be accessed in performance of duties.
Participates in the development and implementation of engineering standards and procedures.
Implement plans for cross-training team members to learn additional duties.
Acts as a reference for training; communicate training needs to the Management.
Manages workload to identify critical issues and prioritize those items that must be completed daily.
Works around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates. Show initiative in getting work done.
Participates in operations-related projects, as needed.
Design planning, record creation and capacity fulfillment and implementation of DWDM network throughout the U.S and Canada.
Works with Project Managers and Design and Implementation Engineers when issues arise during capacity projects.
Designs DWDM network per Network Architectures standards and future growth of our network and customer base. Implements circuit designs for the core of the network as needed.
Provides direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements.
Reviews capacity request for correctness and clarifies any design related items back to the responsible departments.
Supports partner teams and/or ONCC during customer or network escalations as requested.
Performs other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed.
Qualifications:
Bachelor’s degree in a technical discipline or equivalent education, training and/or experience.
Minimum of seven (7) years of telecommunications and/or data networking experience.
Minimum of two (2) year of Telecommunications Project Management or Lead Engineer experience.
Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.
Excellent verbal and written…