Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Fiber Engineering Manager will provide direct supervision and guidance to a group of 7-8 Fiber Engineers who design physical fiber paths across the Zayo network. This role will have overall responsibility for the day-to-day activities of the fiber engineering teams within an assigned geographic area. These area-based teams all perform their duties within the service territory and focus on designing, implementing, and maintaining fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each fiber engineering team is expected to maintain open communication across all areas of the business and work as a unit with consistency while designing, implementing, and maintaining services; cognizant of fostering the vision and values of Zayo. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.
Responsibilities:
Manage a team of Fiber Engineers and Planners in support of the District’s network design, implementation and maintenance
Set departmental objectives and report on progress and project milestones.
Handle and resolve customer problems that are escalated for management attention.
Produce & use various reports for departmental management of work objectives.
Organize and coordinate with internal organizations to support the timely and accurate implementation of large, complex projects.
Design routes for fiber-based services including point-to-point, ring, and path diverse routing.
Researches existing databases, files, and records for purposes of network design, optimization, and relocation of fiber facilities.
Estimate and provide design schematics of path, distances, and quantity of splicing work to be performed for fiber projects, relocation of existing fiber facilities, and restoration of existing traffic.
Ensure fiber optic database is current and accurate by inputting data regarding location of fibers and fiber enclosures into the data management system.
Ensure inventory of fiber circuits is accurate by inputting data into the inventory management database and maintaining information as changes occur.
Establish and maintain effective communications and professional working relationships with customers and internal personnel.
Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
Organize a workday efficiently to maximize productivity by utilizing proper time management techniques.
Comply with departmental and corporate internal controls and processes.
Employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
Work with & train staff to use Fiber Optic test equipment including OTDR, PMD, Optical Spectrum Analyzer, etc.
Assist in the accomplishment of company objectives by performing…