How many companies can say they’ve been in business for over 179 years?
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What's the role?
The Technical Sales and Education Specialist serves as a strategic education and performance partner responsible for advancing customer success, sales effectiveness and business growth across ZEISS Vision Care US. This role supports two critical audiences:
Customers: Eye Care Professionals (ECPs) and their teams across both private practice and retail channels
ZEISS Sales Professionals: Sales representatives and business development teams
For customers, the Specialist facilitates and delivers comprehensive onboarding, clinical product education, optical training and practice development programs that enhance professional expertise, strengthen confidence in ZEISS solutions and support long-term customer success. The Specialist also brings contact lens expertise to professional education for ECPs and their teams.
For the sales organization, the Specialist serves as a performance consultant and coach, providing onboarding support, field coaching, sales enablement and capability-building initiatives that accelerate competency development, reinforce consultative selling behaviors and drive consistent commercial execution.
Through the delivery of high-impact learning experiences and strategic coaching, this role helps position ZEISS as both the partner of choice for professional development and the trusted leader in vision care solutions.
Sound Interesting? Here's what you'll do:
Lead the facilitation and execution of strategic education and capability-building initiatives that enhance customer success, accelerate sales performance and support ZEISS Vision Care US business objectives.
Partner with Regional Managers, sales representatives and key customer stakeholders to assess capability gaps, identify growth opportunities and develop customized education strategies that drive account adoption, retention and expansion.
Deliver customer education during the onboarding process for new accounts, ensuring ECPs are fully equipped with the clinical knowledge and product confidence needed to build a strong foundation for the ZEISS relationship, including ensuring ZEISS lenses are properly downloaded and configured within the customer’s practice management systems.
Serve as a strategic learning consultant for ECP professional education programs, National Sales Meetings, association conferences, trade shows, and customer-facing events to ensure consistent delivery of the ZEISS value proposition.
Collaborate with Sales Leadership to strengthen commercial effectiveness through new hire onboarding, field coaching, co-travels and targeted development plans that accelerate sales representative proficiency and success.
Deliver and support clinical, optical and American Board of Opticianry (ABO) and National Contact Lens Examiners (NCLE) education programs for ZEISS employees, customers and industry partners, ensuring alignment with evolving market, customer and business needs.
Contribute subject matter expertise to the development and continuous improvement of learning curricula, educational content, tools and resources that support strategic business priorities and commercial initiatives.
Establish and monitor key performance indicators, learning effectiveness measures and business impact metrics to evaluate program…