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ABOUT ZELLO
Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.
At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.
And this is where you come in.
At Zello, we keep frontline workers connected through instant, voice-first communication. Behind that mission is a People team focused on creating an exceptional employee experience and helping our organization grow.
We're a four-person People team supporting approximately 85 Zellonauts, and we're building an AI-enabled People function that scales with our business.
We're looking for a Senior People Operations Generalist who loves making things work better. Someone who takes pride in operational excellence, enjoys solving complex problems, and gets excited about building smarter systems and processes.
You'll own the operational foundation of our People function, including payroll, benefits, HRIS, compliance, and the employee lifecycle. You'll also have the autonomy to challenge how things work today, introduce new technology, and create solutions that make work easier for employees and the People team.
You'll work directly with our VP of People, have meaningful ownership over how we operate, and see the impact of your work across Zello.
If you love bringing order to complexity, take pride in getting the details right, and find yourself thinking, "There has to be a better way to do this," we'd love to meet you.
AFTER A SUCCESSFUL FIRST YEAR, YOU WILL HAVE
- Owned reliable People operations: Independently managed payroll, benefits, HRIS, and employee lifecycle processes with strong accuracy, compliance, and controls, allowing the VP of People to step out of day-to-day operations.
- Built smarter, scalable processes: Automated or AI-enabled at least five recurring processes, reducing manual work by 10+ hours monthly with appropriate quality checks.
- Improved the employee experience: Elevated onboarding to help new hires ramp more effectively and improved employee access to People information through simpler workflows and self-service resources.
- Advanced our People technology: Delivered a recommendation on our HRIS/payroll transition and, if approved, led operational implementation toward our target go-live.
- Strengthened our operational foundation: Documented at least 90% of recurring People Operations processes, improved audit readiness, and reduced dependency on individual knowledge.
WHAT YOU'LL DO
- Run reliable People operations: Own semi-monthly multi-state payroll, benefits and 401(k) administration, leaves of absence, HRIS administration, and employee lifecycle processes with strong accuracy and controls.
- Build smarter systems: Own HRIS workflows, configuration, reporting, and data integrity. Use AI and automation to streamline processes while maintaining appropriate checks for accuracy and confidentiality.
- Manage compliance and operational risk: Coordinate state employment registrations, filings, I-9/E-Verify, immigration cases with outside counsel, and international employment administration. Anticipate issues, maintain accurate records, and resolve problems at the root cause.
- Drive our HRIS evolution: Help evaluate, select, and implement our next HRIS/payroll platform, building project plans,…