Who We Are
Zenni pioneered the online eyewear industry in 2003 with a mission to make eyewear affordable and accessible for everyone. With complete prescription pairs starting under $10, Zenni offers adults and children the freedom to see clearly and express themselves through a wide selection of high-quality prescription glasses, sunglasses, protective eyewear, and non-prescription frames - curated with fashion, function, and style in mind.
Based in the San Francisco Bay Area, Zenni has redefined the traditional retail model, emerging as the premier destination for online eyewear in the United States while surpassing 70 million frames sold globally.
Zenni is proud to be the Official Eyewear of the San Francisco 49ers, Columbus Crew, Monster Jam, WWE, Team Liquid, and more. Zenni has collaborated with designers and tastemakers on exclusive collections, including Chase Stokes and George and Claire Kittle. For more information, visit zenni.com .
About the Role
The Distribution & Inventory Lead II is a senior technical expert who demonstrates technical and operational proficiency across all logistics tasks from previous levels. In this role, you will lead strategic initiatives to optimize logistics operations throughout the organization, resolve the most complex operational issues, and mentor the logistics team to promote a culture of continuous improvement and excellence.
Shift: Monday - Friday 7:00 a.m. - 3:30 p.m. ( overtime may be required based on business volume, including day-of or week-of notice; overtime shifts are typically up to 1.5 hours and may include occasional Saturdays )
Compensation: $26 - $31/hour (based on applicable experience.)
Responsibilities
Core Operations
Own and continuously improve all Level 1-4 logistics tasks, serving as the go-to resource for process questions
Inventory control: Conduct monthly cycle counts, maintain accurate inventory records in the inventory management system, investigate and resolve discrepancies, and ensure supplies are stored correctly and safely
Customer Service platform: Oversee the platform and ticket queue related to Novato clients, ensuring timely, accurate resolution of shipping, return, and order inquiries
Communication and liaison: Act as the primary operational point of contact with internal departments and stakeholders (e.g., IT China, Customer Service, Production) and external partners (vendors, suppliers, carriers)
Strategic Improvement Initiatives (Shipping & Returns)
Identify, propose, and implement process improvements that increase productivity, accuracy, and efficiency
Track and report key metrics (e.g., inventory accuracy, on-time shipping, returns processing time, carrier performance) and use them to drive decisions
Support company events by coordinating with stakeholders and carriers and shipping event supplies and inventory
Technical Leadership
Serve as the escalation point for the most complex operational issues, including systems, equipment, and facilities concerns
Partner with IT, vendors, and facilities teams to troubleshoot, document root causes, and implement lasting fixes
Evaluate and lead adoption of new logistics technologies and best practices (e.g., automation, scanning, and warehouse/inventory software enhancements)
including overseeing systems, equipment, and facilities concerns
Spearhead the adoption of cutting-edge logistics technologies and practices
Mentorship & Team Development
Train team members through hands-on demonstrations, documented procedures, and regular performance feedback
Identify and resolve training-related issues and skill gaps
Foster a culture of continuous improvement, safety, and accountability
Demonstrated experience running cycle counts and maintaining inventory accuracy in a warehouse or inventory management system
Perform other duties as assigned
Basic Qualifications
5+ years of experience in distribution, warehouse, inventory, or logistics operations, including 1+ year in a lead or senior role
Experience managing…