As a Receptionist, you will be the first point of contact for our guests and a key contributor to creating a positive and memorable first impression. Your role is central to delivering outstanding customer service and ensuring a smooth guest journey from arrival to departure.
With strong communication skills, attention to detail, and a passion for hospitality, you will help create a welcoming and professional front-office experience.
Life at the Hotel
The front desk is the heart of the hotel. Every day is different — check-ins, check-outs, guest requests, problem-solving, and close collaboration with all departments. In this fast-paced environment, flexibility, organization, and calm professionalism are essential.
You will be part of a supportive and team-oriented workplace where guest satisfaction is always the priority.
Requirements
What You’ll Do
Manage guest arrivals and departures, ensuring a smooth and welcoming experience
Handle reservations, modifications, and cancellations using the property management system
Deliver excellent customer service by responding to inquiries and resolving complaints
Coordinate with other departments to meet guest needs and requests
Process payments, billing, and financial transactions accurately
Provide guests with information on hotel facilities, local attractions, and transportation
Maintain accurate records of guest information, transactions, and special requests
Ensure the reception area remains tidy, organized, and inviting
Your Uniqueness is Welcome
We believe outstanding receptionists combine professionalism with genuine warmth and hospitality. They are organized, adaptable, and always guest-focused.
We’re looking for someone who:
Has previous experience in a receptionist or front office role (hospitality experience is a plus)
Communicates fluently in both English and Greek, verbally and in writing
Demonstrates strong organizational skills and attention to detail
Is familiar with hotel systems such as Protel or similar (considered an asset)
Thrives in a fast-paced, multitasking environment
Has a friendly, professional demeanor and a strong focus on guest satisfaction
Is flexible to work shifts, including weekends and holidays
Benefits
What we offer
Continuous training and professional development
A dynamic, international, and data-driven work environment
The opportunity to work with a leading hospitality group
Accommodation (for resort properties) and meals provided
Ready to join our Community?